PanTerra removes the communications hassles for SMEs by offering a suite of on-demand unified communication services. Instead of incurring the heavy upfront costs of buying, installing and running in-house communications systems such as PBXs, email servers, voicemail and IM servers, SMEs can benefit from a more flexible Software-As-A-Service (SaaS) model that lets them buy communication services the same way they pay for electricity and transfer funds among their bank accounts. You will never have to deal with the complexity of multiple platforms from different services providers again.

Reduce Monthly Communications Expenses Significantly with WorldSmart

PanTerra's Communicator suite are several services that address all SMEs communications needs. WorldSmart's Communicator suite is an advanced package that includes unlimited digital business voice PBX features, voicemail, unlimited audio conferencing, auto-attendant, secure IM, and even more, complete hosted email box, calendar and contacts. WorldSmart's Element suite is a basic version of Communicator with less features. PanTerra transforms the way your communications services are delivered and utilized. Gone are days of complex bills with minutes of usage and hundreds of line items to read and understand.

WorldSmart's suites comes with a Unified Command Center(UCC) desktop application that integrates all WorldSmart services into a single easy to use "one click" interface on your desktop.

WorldSmart's Easy to Use Unified Command Center Desktop Application

WorldSmart's UCC application provides IM encryption, content logging and archiving. It also provides a completely federated interface, aggregating AOL, MSN and Yahoo IM clients as well. Now you can have a single interface on your desktop instead of all the clutter of multiple IM clients. Most importantly, many other applications can be launched from the WorldSmart UCC client, without the need for running an Internet browser. Communications and collaborations can be conducted by a simple click, such as softphone click-to-call, file transfer, web and video conference, instant conference, desktop share and remote desktop access.

WorldSmart's UCC key features include:

• Softphone for PC-based SIP calls
• One click launch of IM, calls, conferencing, and other WorldSmart services (like desktop sharing)
• Real-time Presence - “online”, “away”, “idle”, “on the phone”, or more customized options
• Real-time AES encryption business class IM chat
• Public IM federation (AOL, MSN, Yahoo)
• Local IM message archive
• IM presence automatically synchronizes with your hard IP phones
• Instant IM or Phone conference
• Instant secure file transfer

WorldSmart Communicator/Element suites are the first and only on-demand unified communications suites that allows voice to be seamlessly integrated with other communications and collaborations services. Business grade voice service is at the core of the PanTerra's Communicator/Element suites. While other hosted communications companies deliver voice only services and provide completely different user interfaces for businesses to manage, WorldSmart offers comprehensive business voice services with everything you need in one powerful SaaS suite.

As businesses struggling with traditional silo service providers and the complexities of multi-vendor solutions over the past decade, PanTerra business voice provides SMEs with all the voice communication features and functionalities they need with the flexibility of on-demand service to run their businesses. PanTerra's carrier-grade world-class data center offers redundancy and unmatched reliability. Services are managed through a powerful yet easy to use real-time dashboard at both the user level and administration level. SMEs can say goodbye to the telco bill with business voice as part of the WorldSmart suites, you get unlimited business voice usage. Gone are the hundreds of line item costs that leave SMEs completely confused about their communications costs.

With WorldSmart powerful dashboard, you are able to manage the virtual PBX, auto-attendant, department-wise hunt groups and call routing anyway you want and never miss a single call. You can get a complete view of your communication activities, performance, call detail records and billing information in real time.

WorldSmart Communicator/Element's digital business voice key features include:

• UNLIMITED digital business voice
• Call handling (Hold, Fwd, Transfer, Pickup/Park, DND, Caller ID)
• Flexible call routing (holidays, calendar, day and night, live operator)
• Follow-Me/Find-Me call routing
• Busy Lamp Field (BLF) and Bridge Line Appearance (BLF) support
• Live operator console with active presence
• SIP-compliant IP phones
• SIP PC-based softphone (Included in Communicator)
• Company directory
• Zone management
• Unlimited Auto-attendant (Included in Communicator)
• Custom hunt groups
• Remote Office Extensions
• Music on hold
• Multi-level IVR (Included in Communicator)
• MWI/MWN

Unlimited Audio Conferencing (Communciator Only)

The Communicator suite comes with unlimited audio conferencing. With no hassle, no reservation, no usage charge and no operator, you can access a conference call at a moment notice. All you need to initiate a call is your conference number or your conference extension in your virtual PBX and a PIN. Whether you have weekly recurring meetings or you are organizing a last minute conference call, Communicator's unlimited audio conference offers many features to ensure your audio conference call is a success.

WorldSmart Communicator's audio conference key features include:

• Up to 20-way IP voice conference
• Multiple simultaneous conferences
• Open “meet-me” and invitation-based conference
• Hosted access options
• Conduct on-demand audio conference from IP phone or PC-based softphone

Enhanced Voice Mail

This is not just another voicemail offered by your phone company. WorldSmart's enhanced voicemail is part of our on-demand unified communications services that empowers businesses to stay connected. It is part of WorldSmart Communicator and Element suites.

Users can retrieve voicemail anytime and anywhere via any access method. When a voicemail arrives in your mailbox at the centralized voicemail system, you will get a message notification on your IP phone as well as your email. You can easily access your voicemail by phone, PC-based softphone, web-based dashboard or simply listening directly in your email.

With WorldSmart's voicemail, information sharing and collaboration are as simple as a few clicks. Since your voicemail is converted to a .wav file, you can forward it just like any email to one person, a group of people or the entire organization, which will increase your productivity drastically.

WorldSmart Communicator/Element's enhanced voice mail key features include:

• Central voicemail administration
• Individual and group voice mailboxes
• Voicemail notification and playback by email
• Voicemail playback on the web
• Visual MWI on the handsets

Real-Time Dashboard

Real-time user and admin dashboards give you a single unified user experience for all communications activities. WorldSmart user dashboards allows your employees to manage their own account, set preferred find-me follow-me call routing plan. Checking voicemail message is a click away. WorldSmart's user dashboard is the single web-based application to manage all WorldSmart services and user profiles.

Self administration so easy, you can even configure your auto attendant

Using WorldSmart's admin dashboard, you can obtain a comprehensive view for all your critical communications and collaborations across departments and employees. The admin dashboard offers businesses the flexibility to configure virtual PBXs, ACD groups, hunt groups, call detail records by users, as well as detailed reporting capabilities.

WorldSmart Communicator/Element's real-time dashboard key features include:

• Business and user account management
• Real-time PBX and call routing configuration
• Secure web-based call reporting and billing management
• Real-time call detail records
• End-of-month and on-demand consolidated reporting

WorldSmart Communicator delivers true unified presence management with three key features:

MobileCall: A revolutionary feature that allows you to move a caller from any phone to any phone, transparent to the caller. Whether you make a call or receive a call, if you want to move the caller to another phone, say from your desk phone to your cell phone (so you won't be late for your next meeting), you can do it with MobileCall. MobileCall works with any phone. This feature is included in the Communicator suite. Click here for more information.

MobileMessage: A revolutionary feature that allows you to route a message from any messaging system (IM, SMS, email, voice mail) to any messaging system transparently and automatically based on your presence. If you not at your desk and someone sends you an IM, it will automatically be converted to an SMS message and sent to your phone. If you reply, it will automatically be converted back to an IM and sent back to the sender's IM interface. If you have a Blackberry, the IM can be routed to your email as well. You can also choose to route the message to multiple messaging systems, for example an IM can be sent to the phone's SMS system as well as the email system. This feature is included in the Communicator suite. Click here for more information.

IM/Hard Phone Sync: With WorldSmart Communicator/Element, have your IM presence update automatically when your on your IP phone, whether it's your desk phone, softphone or even home office IP phone.

WorldSmart Communicator goes far beyond just handling your voice communications. It provides complete messaging services too, including a hosted email box, calendar and contact service (optional add-on for Element suite). You don't have to deal with the cost and hassle of a separate email service or the complex management of a local exchange server. WorldSmart Communicator works with your existing Outlook email clients and will even synchronize emails, calendars and contacts with Windows Mobile devices as well as Blackberry devices. It also provides an Internet browser interface if you are traveling.

WorldSmart Communicator's unified messaging key features include:

• Hosted email box, calendar and contacts
• Supports Outlook client
• Email, calendar and contact syncing with windows mobile and Blackberry devices
• Secure browser interface
• Optional email archiving

WorldSmart Communicator delivers all your communications needs. A more basic communications suite, Element, is also available. The following table compares the services in each suite.

Communicator and Element Suite Comparison Table