PanTerra's cloud-based Unified IT Services Solution, WorldSmart, allows you to harness the full power of global communications, storage and mobility in a way that dramatically improves your responsiveness. Being more responsive means being more competitive.... it's that simple. And being more responsive affects every business in three critical ways: Sales, Productivity and Customer Satisfaction. WorldSmart delivers competitiveness by making businesses more responsive and delivering higher levels of Sales, Productivity and Customer Satisfaction. Additionally, WorldSmart's 100% cloud-based solution delivers lower Total Cost of Ownership (TCO), more flexibility and scalability, higher levels of productivity and increases business process optimization. See how your business can benefit from WorldSmart!
Sales are the life blood for any company. Win more sales, drive more revenue, be more successful. What is the single most important factor to win sales? Responsiveness! The company that is the most responsive to a prospect wins the sale... period. We live in a "now" generation where prospects expect information now and make decisions in real-time. If you can't respond quickly, you don't even have the opportunity to compete for the deal.
What drives responsiveness? Two basic factors drive responsiveness: One, making it convenient for prospects and co-workers to communicate with you and Two, receiving and responding to communications from prospects in the most appropriate manner no matter where you are or what you are doing. The first part means that your company's communications infrastructure must be wide and interconnected, encompassing all forms of communications. The second part means that your communications infrastructure must be intelligent and capable of seamlessly routing and converting communications from one medium to another in real-time and deliver it to you based on your presence. It also means you must have real-time and instant access to co-workers in your company so that you can access any information necessary to respond to a prospect.
PanTerra's WorldSmart, Unified Cloud IT Service, solution was built for the sole purpose of making your business more responsive. Its all encompassing unified communications, storage and mobility services allows prospects and co-workers to communicate and access information in any means they wish, while its intelligent routing, cloud storage, full mobility support and real-time presence capabilities mean that you can receive and respond to prospects instantly, no matter where you are or what you are doing. With WorldSmart you are more responsive which means you can win more deals and drive more sales!
Making Sales People More Responsive, Directly Impacts Sales
While Sales is the life blood for any company, employees are the heart and brains of a company. If they aren't working at peek efficiencies, the whole company suffers. It only takes a small amount of inefficiency in your whole workforce to affect the productivity and ultimate success of your company. Research has shown that typically, employees waste 15 to 30 minutes every day playing phone tag, trying to connect with someone or trying to find a piece of information. When you add that up for all your employees, it is a significant cost your business is shouldering each and every month. When people can't get a hold of someone, meetings get delayed, work progress slows down and many times people end up being idle because they depended on connecting with someone in order to get something done. If you can't access a file from home or while you're at a customer site, you might lose a potential deal to a competitor.
With WorldSmart, everyone is more accessible, more responsive, and has access to all of their files and information all the time from anywhere in the world. Meetings can occur no matter where people are and no matter what communications medium they want to use to attend. There is less idle time and that 15 to 30 minutes of phone tag every day can be reduced significantly. Important documents updated at work can be instantly accessed by mobile workers. When you add it all up, you can impact everyone's productivity and dramatically impact your overall operating efficiencies and costs.
WorldSmart Can Make Everyone More Productive
In today's competitive world, once you earn a customer, keeping that customer becomes paramount. It is up to four times as expensive to acquire a new customer as it is to keep an existing one. This is especially true if you are providing a service to that customer. Indeed, customer service/support is front and center in the battle to keep customers happy and satisfied, which generally determines the overall long term health and success of your business.
While you wouldn't think twice about arming your sales team with the latest and greatest technologies to aggressively win sales, all too often, companies implement customer service as an afterthought or with antiquated technology such as plain old phone systems, wondering why customer satisfaction becomes customer frustration and customer retention turns into increasing customer churn.
With PanTerra's WorldSmart Unified Cloud IT Service solution you can bring your customer service into the 21st century and arm your support agents with multiple communications tools so that they can significantly reduce customer frustration and drive customer satisfaction higher. WorldSmart, in many cases, can virtually eliminate the need for customers to wait in a phone queue or get thrown into voicemail "hell". With WorldSmart, they can get answers fast and their problems resolved quickly.
By Using WorldSmart for Its Support, PanTerra Drives Customer Satisfaction to Record Levels
Record levels of customer satisfaction aren't the only customer satisfaction benefit of WorldSmart. Because WorldSmart provides many communications paths to your support department and because every WorldSmart or TryUC client has direct secure IM access to your support team, you can distribute and handle significantly more support interactions per support agent than if you only had a plain old phone system. Other communications mediums, such as secure Instant Messaging, allow support agents to handle up to 10 concurrent support interactions at once! This can dramatically increase support agent efficiencies, allow you to lower support resource costs or offer extended support hours for the same support resource costs. With WorldSmart, you are in the driver's seat and can enhance your support offers or significantly reduce your support costs.
By Using WorldSmart for Its Support, PanTerra Also Drives Support Costs Down
Every dollar counts when running a small or medium sized enterprise. And in today's economy, up front infrastructure costs can become an unsustainable burden. Technology can go a long way to reduce operating costs, but technology alone cannot drive down Total Cost of Ownership (TCO). Indeed TCO is impacted by startup/setup costs, operating costs and complexities, maintenance and upgrade costs and deployment costs. A technology might provide a specific feature, but if the deployment of that technology is too complicated, TCO could actually go up for a business.
With PanTerra's WorldSmart Unified Cloud IT Service solution, virtually all aspects of TCO are addressed and reduced. Up front capital costs and on-site setup are eliminated because all services are delivered form the cloud without any on-premises hardware or software to deploy. With WorldSmart's FutureProof guarantee, all upgrades, maintenance and support are provided free of charge for the lifetime of the service. And when fully deployed, businesses can save up to 75% on their monthly communications expenses. WorldSmart's Unified Cloud IT Service solution delivers world-class unified communications, storage and mobility services while driving TCO lower for your business.
In today's business world, companies must implement flexible infrastructures or face going out of business under a tidal wave of red ink. Businesses that can adapt to the ever changing economic winds can weather through storms and ultimately become successful enterprises. Deploying a cloud-based infrastructure gives businesses virtually unlimited flexibility AND scalability (both upward and downward) because there is no "obsoleting" on-premises fixed asset to maintain or manage. In fact, with a cloud-based infrastructure, the word obsolete becomes obsolete!
PanTerra's WorldSmart service is 100% cloud-based in its deployment and doesn't require any special on-premises hardware. Nor does it require any on-premises software to be downloaded or deployed on the client, significantly reducing IT complexities while increasing overall corporate security. This makes WorldSmart the most powerful, secure, scalable Unified Cloud IT Service solution in the industry, capable of being rapidly deployed anywhere in the world with click of a mouse. In addition, since all communications and user files are stored in the cloud, it means users can take their secure communications and information anywhere they want even when they're mobile!
The amount of communications information and user files is growing exponentially: documents, application data, emails, voicemails, text messages, faxes. Storing all that information on poorly protected client desktops and notebooks can pose a serious security risk for your company. Additionally, how dependable is your backup strategy for all those desktops and notebooks? Can you guarantee recovery if the desktop gets corrupted or lost? Can you imagine if your HR manager's notebook gets stolen and it has all the communications from all employees on it! The benefits of saving all your communications should not be outweighed by the security and backup risks of storing them on remote desktops and notebooks.
Because WorldSmart is a fully cloud-based unified IT services solution, you gain both enhanced security AND reliable backup for all your communications and user file information. All communications and user files are stored in the cloud and not on the desktop or notebook, which means even if the desktop is lost, the information is safe and available in the cloud. It also means that you don't have to worry about implementing and managing several independent backup schemes. WorldSmart keeps your information secure and protected in the cloud available wherever and whenever you want to access it.
The Internet has ushered in innovation at blinding speed. If your company and IT department is having trouble keeping up with that innovation, you're not alone. And the cost of implementing the wrong technology or infrastructure, especially for your communications can be deadly, costing sales, productivity and negatively impacting customer satisfaction. That's why so many companies are realizing that outsourcing their IT and communications needs to a "Best of Breed" service provider can not only reduce their operational costs, but also allow the company to focus on sales.
Outsourcing your communications, storage and mobility services to PanTerra's cloud-based WorldSmart solution means that you have a Best of Breed unified IT services solutions provider in your corner, solely focused on being the leader in delivering cloud-based unified IT solutions that make businesses more responsive. New technologies are continuously being integrated into the platform, resulting in features and services that can positively impact a business's sales, productivity and customer satisfaction.
Because WorldSmart was build from the ground up as a cloud-based service, storing all your communications and user files securely in the cloud and eliminating any on-premises hardware or software requirements, it is the ideal platform for decentralized and mobile workforces. Industry trends have shown that distributed and mobile workforce businesses are the fastest growing business type in the world. Indeed, this is the century in which businesses are going to the customer as opposed to requiring customer come to the business. However, there are significant communications challenges when your workforce is distributed and mobile. Responsiveness can drop significantly if your business doesn't have a global Unified Cloud IT Service infrastructure.
WorldSmart's Unified Cloud IT Service solution delivers a globally optimized cloud IT infrastructure which can be managed and administered through a simple web-based portal that can be accessed and controlled centrally or in a distributed manner. With WorldSmart, deploying or modifying your workforce's communications, storage and mobility infrastructure can be done with a click of the mouse securely and instantly!
In today's business world, all aspects of your business need to be tightly integrated and "aware" of each other in order to maintain optimal business performance. Business services and processes that integrate with each other will make a business more responsive and more competitive. Those businesses that don't integrate and optimize business processes will find themselves at a disadvantage
WorldSmart integrates with your other business processes to improve efficiencies and make your business more competitive. Whether it's directly interfacing to your Customer Resource Management (CRM) systems or your Outlook groupware services, WorldSmart fits in to make your business more competitive.