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Customer and Channel Partner Success Stories
SUMMERBROOK DENTAL
Dental Group gains sanity by moving to the cloud.
"We are local and want to offer our clients round the clock service and this has really enabled us to deliver superior customer service and accessibility."
IRONWARE BUSINESS INTELLIGENCE
Business Intelligence firm, IronWare, Moves to the Cloud and Does More with Less.
"We believe WorldSmart and PanTerra Networks are a winning combination. And, I want to give a grateful thank you to Thomas Shinners, who put all this together for our company – in record time. You all rock!"
DONORLOGIX
DonorLogix Drives Revenue While Lowers Operating Costs and Increases Responsiveness with WorldSmart.
"The quantifiable benefits of WorldSmart have resulted in a 200% increase in sales during the past 14 months. Our value proposition has been solidified and the quality of service provision amplified. With WorldSmart, we have also seen our per donor revenue increase by 11%."
MERIT FASTENERS
Merit Fasteners Lowers Operating Costs and Increases Responsiveness with WorldSmart.
"In WorldSmart, Merit gained a unified communications system that saved thousands of dollars a month and added features and benefits not available before. The system delivered efficiencies previously unreachable by individual users and the company as a whole operated in a more responsive manner."
SYLVAN LEARNING CENTERS
WorldSmart Helps Multi-location Sylvan Learning Centers.
"Companies consisting of 5 locations traditionally see a monthly savings ranging from $625-$1,000s, with an average savings per location ranging from $125-$200 on business voice lines. Organizations can forecast voice savings per user ranging from $15 - $80 per month. Additionally, organizations can incorporate secure instant messaging, mobile text messaging and emails under a single operations umbrella and see customer satisfaction improve dramatically. Finally, with WorldSmart, businesses are able to unite employees for a better customer experience and cut wasted overhead costs."
EVOLVE BANK AND TRUST
WorldSmart Delivers Improved Customer Responsiveness and Satisfaction for Financial Services Firm, Evolve Bank and Trust.
"When WorldSmart was deployed, improved customer responsiveness and satisfaction were noticed by both our clients and staff. As an organization we experienced a total cost of ownership reduction across all locations while our additional communication tools resulted in improved operational efficiencies."
NEW MEXICO WORKFORCE MANAGEMENT
WorldSmart Unified Communications Helps Government Agency Do More for Less.
"PanTerra provided us with the perfect solution for our predicament. We need to cut back on our telecommunication costs, but at the same time we needed to better serve our clients, who want to engage with us on multiple modes. So we needed to handle email, text message, instant messages, and even faxes, on top of regular voice calls. The WorldSmart unified communications platform was the answer."
EL CENTRO REGIONAL MEDICAL CENTER
PanTerra's Cloud-based Unified Communciations Platform Saves the Day after Devestating Earthquake.
"WorldSmart enabled us to restore phone service to all users at temporary locations very quickly. Secure Instant messaging, on the phone and computer presence MobileCall, MobileMessage and conferencing has been life savers for us and not sure how we functioned without it before. John continued, WorldSmart has us rethinking our whole communications needs and disaster recovery infrastructure because of its off-site delivery as well as minimal impact to my team when deploying WorldSmart which makes my team more scalable."
SUTHERLAND NETWORKS
PanTerra's Cloud-based Platform Is The Real Winner In An Economy Slowdown.
"We view the software-as-a-service model as a way to offer small and start-up businesses the same communications infrastructures that are typically reserved for enterprise organizations. As a small network services provider, it is nearly impossible to offer software and services to our customers with the large size investment required to build datacenters. By partnering with PanTerra, we are able to leverage a carrier grade, scalable, cloud-based technology platform with no upfront cost and also create a recurring revenue stream."
BIOLASE TECHNOLOGY, INC.
Resolve technical support inquiries, handle more calls, and deliver superior customer satisfaction with WorldSmart Call Center solution.
"Our customers can now get technical questions answered in real-time without delay. Most of the time, customers’ issues get resolved through one call. Our agents are now handling thousands of calls per month. We are extremely impressed with the ease of use of the PanTerra Call Center services and tools that allow us to achieve 100% turnaround."
M-FACTOR, INC.
Improved flexibility, mobility and accessibility with WorldSmart™ Cloud-based Unified Communications hosted services.
"Having an integrated communication system with the flexibility to scale, full mobility support to move around, and complete accessibility to our corporate resources from satellite offices was critical. That is why we chose PanTerra’s WorldSmart services."
LEGEND MERCHANT GROUP, INC.
A dynamic financial services firm improves productivity and performance while cutting cost in half with WorldSmart™ Cloud-based Unified Communications.
"The beauty of WorldSmart services is that it not only cut my monthly communications cost in half but also increased the communications applications that we didn’t even know our company would use to increase productivity. It will make no sense for us to switch our company from WorldSmart."
