PanTerra Success Story: Sutherland Networks

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"WorldSmart 4.0 is a game changer for us. It creates an environment of unified communications that center on my user's contact lists and is natural and intuitive to the point where training becomes a non-issue, accelerating how and when new tools can be deployed in our environment."

Dominic Namnath
CTO
TriCounties Regional Center

"I love how all of Communications are located on this one WorldSmart 4.0 webpage, this truly brings forth the "Unified Communications" aspect and it is already helping increase my productivity!"

Mike Moniz
Sr. Network Administrator
Biolase Technology, Inc.

"I just demoed Panterra 4.0 for the 1st time and it couldn't have gone any better. There was quite a "wow" factor with the customer I presented to. I'm really excited by the future."

Matt Dainko
VP -Sales
Fluid Networks

"PanTerra runs their business in an old school way while offering a state of the art unified communications solution. There are very few companies around anymore where one can actually talk directly with a knowledgeable person when you need assistance. PanTerra takes this one step further and provides access to their executives on ideas and suggestions. PanTerra provides me the confidence I need as my communications provider because of their innovative communications solution and superior support. Great people, excellent product and fair pricing; what more can I ask for?"

Rollie Herman
Westpac Marine Services, Inc.

"I really like being able to have every function from the dashboard linked with the messenger i.e. faxing, voicemail, call routing, soft phone. Everything is just a lot easier to access, and it seems to me that the functions will be a lot less confusing for some of our customers."

Jackie Lange
Customer Support
Fluid Networks

"Since we do not have a full-time IT support person, it is business critical that PanTerra Networks provides support and service that is "off-the-hook" And their support and service is just what we are looking for and just what we need"

Ron Wessels
COO
MDK Motorsports

"Your customer support has been great from installation, configuration, porting, and maintenance and all your techs have been wonderful."

Bradley Broussard
IT Administrator
Cenergy International

"We found the response from the PanTerra Networks Support staff to be second to none that we have experienced. The support staff was always quick to assist and concerned about any issue we had, no matter how small. On a scale of 1 to 10, the Support Management and staff get a resounding 10 from me."

Mike E.
Special Projects Manager
Manufacturing Company

"The savings in time, resources, and money we experienced with the WorldSmart Call Center service were immediate and dramatic. But equally important improvements, such as the superior responsiveness to our customers that we can provide, and resolving almost all inquiries from our customers in a single call, have also been made possible. Our customer satisfaction has soared with the PanTerra solution."

Mike Moniz
Sr. Network Administrator
Biolase Technology, Inc.

"I found PanTerra has the only solution in the market today that unifies all communications and collaboration applications at both personal and organizational levels, enabling us to communicate most effectively on a global scale. PanTerra provides us excellent support and their quality of service is superior. Most importantly, the WorldSmart solution has saved us a lot of time and money."

Cary Sholer
Chairman & CEO, WaveStrong, Inc.

"PanTerra's WorldSmart Communicator not only has cut my communications costs in half, but its feature set has truly increased my broker's productivity. I can share a desktop with a client to show them market trends instantly. And the secure IM provides a confidential means of connecting to multiple clients at once."

Chip Unsworth
Chairman and CEO
Legend Merchant Group, Inc.

"The best thing I like about PanTerra's solution is the mobility. At any time, we can move our IP phones to anywhere, such as home or remote offices, and simply plug into the Internet connection to work with our corporate resources and communicate with our clients and colleagues around the world. Or you can just carry your laptop that has the soft-phone integrated with the WorldSmart secure Instant Messaging. The Outlook exchange integration is really cool. Voicemail, fax and emails are automatically delivered to a single unified box, enabling easy access, archiving and playback of messages from anywhere."

Jim Wells
IT Director
M-Factor, Inc.

"WorldSmart-CCA is the perfect application for our customers to manage their critical tasks directly from their Salesforce accounts. The reason we chose WorldSmart-CCA is that WorldSmart is a complete suite of cloud-based unified communications services. Our customers can truly benefit from a single platform for all their communications needs. The well integrated WorldSmart-CCA along with the Salesforce Call Center components offer our customers the most comprehensive solution and the greatest return on investment."

Greg Walker
CEO
Dynamix Unified Solutions
PanTerra Partner

"We feel that PanTerra provides a more powerful, comprehensive set of tools for the SME marketplace than its competitors. What makes PanTerra's solution compelling is the fact that it delivers a higher value and a greater opportunity for integration with our other products. The ability to engage multiple services from a unified environment is certainly attractive to our customers and positions us as a leader in the communications space. Most importantly, PanTerra's platform is future-proof and presents a wide range of opportunities for customers trying to stay ahead in a difficult financial climate."

Steve Ayzen
Director of Sales
Strategema
PanTerra Partner

"Polycom offers a full range of VoIP endpoints and professional services that seamlessly integrate with PanTerra's WorldSmart platform to create an advanced and highly productive IP telephony environment . By certifying interoperability through Polycom's VoIP Interoperability Program, PanTerra Networks is helping its customers take advantage of the exceptional sound quality, intuitive user interfaces and ease of deployment of Polycom's SoundPoint and SoundStation product lines."

Chalan Aras
Vice President of Marketing
Voice Communications Division
Polycom Corporation
PanTerra Partner

"PanTerra's WorldSmart for AppExchange advances the AppExchange cloud-based operating system vision, by allowing any small or medium sized business the ability to immediately provision a complete cloud-based Unified Communications service within minutes. WorldSmart is to Unified Communications, what Salesforce is to CRM. PanTerra recognized the need to offer a complete cloud-based Unified Communications suite that will eliminate the need for SMEs to purchase siloed solutions that cost significantly more and lack the benefits of an integrated offering."

Bobby Napiltonia
Sr. VP, Worldwide Alliances
salesforce.com
PanTerra Partner

"WorldSmart has already been proven a success for our customers, with its bundled service and immediate provisioning from anyone's desktop. Customers are profiting from significant cost savings within days."

Binda Mangat
CEO
Quorum Technologies
PanTerra Partner

"I am pleased to honor PanTerra Networks for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them. For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements."

Nadji Tehrani
Executive Group Publisher and Editor-in-Chief
Customer Interaction Solutions Magazine
Industry Expert

Click here for a PDF version of this customer success story

Sutherland Networks

PanTerra Cloud-based Platform Is The Real Winner In An Economy Slowdown.

"We view the software-as-a-service model as a way to offer small and start-up businesses the same communications infrastructures that are typically reserved for enterprise organizations. As a small network services provider, it is nearly impossible to offer software and services to our customers with the large size investment required to build datacenters. By partnering with PanTerra, we are able to leverage a carrier grade, scalable, on-demand technology platform with no upfront cost and also create a recurring revenue stream."

Bill Sutherland, President and Owner, Sutherland Networks

Sutherland Networks was founded to provide network services for small and medium sized companies. One of the key drivers for Sutherland to partner with PanTerra Networks was the opportunity to establish a flexible business model with services that went beyond the functionality of traditional on-premise based solutions. With the slowdown in the economy, businesses are increasingly seeking to free up working capital by shifting the cost of depreciating on-premise equipment to a manageable operating expense and stabilizing cash flow. With no upfront investment and no annual commitment, PanTerra’s WorldSmart On-Demand solution is the perfect choice for Sutherland to seize this market opportunity and grow their business.

"Decision 2008" Highlights Small Business

During the 2008 presidential election race, “Joe the Plumber” became a catchphrase for small and medium sized enterprises (SMEs) trying to compete with the big guys in the global marketplace. One of the things he needed to do was focus on “fixing the pipes” instead of taking care of his communications system. Sutherland Networks was formed to help SMEs with all of their networking technology needs. Based in Southern California, Sutherland specializes in network design and integration, voice and data technology convergence planning, and supporting existing communication infrastructures for SMEs.

"We wanted our clients to be able to choose among various solutions that fit their individual organizations and that could support their needs to grow and change,” said Mr. Sutherland. “The goal was to offer clients a range of services and applications, and support options from which to choose and let them determine how much or little they wanted to focus on the technology driving their business. Particularly in this economy, SMEs are not in the position of paying anything that is not necessary at the moment. Pay-as-you-use is certainly the way to go. That is why we decided to partner with PanTerra with their wide array of on-demand services and the flexibility and freedom of choice for our clients."

"SaaS" Is The Winner

The communications industry has been through significant changes in the past decade. Technology evolution allows service providers to integrate applications and cross disciplines of the network infrastructures. However, an on-premise solution has many disadvantages in the areas of capital investment, high total cost of ownership, maintenance, and upgrade costs, Sutherland realized the challenges and opportunities. Sutherland Networks recognized the vast majority of underserved small businesses and saw a great opportunity to provide flexible, cost effective network services. It also foresaw software-as-a-service (SaaS) as the only winner for this marketplace in the economic downturn.

"You are putting your business at risk if you rely on a traditional on-premise model. You just don’t’ get the flexibility and scalability and protection that you get from PanTerra’s on-demand platform,” Mr. Sutherland continues. “The small business market presents us with many opportunities. It is a market that is easy to reach with the partnership because PanTerra offers a wide-range of product lines and reliable datacenters that enable us to service that market at zero cost. We have not seen any service provider in the market who can compete with the PanTerra model."

PanTerra As A Partner

Sutherland understands the market need for the on-demand service delivery model, the benefits to the SME market, and the lucrative opportunities for a small business like itself. The proprietary technology developed by PanTerra is disruptive to traditional approaches. In addition, Sutherland found PanTerra was the only SaaS provider that has seamlessly integrated all the communications and collaboration components into one simple unified user interface. This solution also offers the unparalleled flexibility to allow customers to choose just the features and functionalities they need to start with. PanTerra’s Bring-Your-Own-Broadband (BYOB) feature and device agnostic approach gives channel partners an even better chance of making quick deals with their clients.

Besides PanTerra’s unique technology platform with ‘sticky’ applications and high scalability designed specifically for SMEs, Sutherland found PanTerra to be the most responsible and supportive partner in the market. PanTerra provides a set of marketing, sales, and provisioning tools for their partners via a web-based partner portal – TrueView, with real-time monitoring and reporting. Partners can access self-paced online training to sharpen their sales skills and product knowledge. PanTerra’s “future-proof” software platform provides the business growth opportunity for both channel partners and customers. Sutherland Networks has found their partnership with PanTerra is the most promising so far after being in the networking business for five years.

Sutherland Networks

"Our clients have experienced high overall satisfaction with us simply because PanTerra provides us the best tools and support we need to serve the market,” Mr. Sutherland explains. “PanTerra TrueView is the single point of access to all the collateral, training materials, provisioning guide, and marketing and sales tools we need to conduct our business. In no time with zero cost, you can start a brand new communications services business with PanTerra. I would also like to highlight PanTerra’s quick response when it comes to customer and partner support. I can usually get someone to help within 15 seconds via PanTerra IM."

Business Benefits

  • Jumpstart the Business: With PanTerra, channel partners are able to start a highly profitable business in no time with zero cost.
  • Partner-Friendly Provider: PanTerra provides all the tools and support to help channel partners be successful through a web-based partner portal - from quote to account management, from provisioning to training, from marketing collateral to sales training.
  • Cost Saving in A Slow Economy: With no upfront cost, partners can start a services business, offering their customers a pay-per-use communications system without any hassles during the economic downturn.
  • Community and Commitment: PanTerra has built a partner community nationwide and is committed to providing superior performance and accessibility to its partners. Channel partners get great support and see continuous improvement with more tools in the partner portal.

About Sutherland Networks

Sutherland Networks is a private company helping small to medium sized businesses integrate and manage technology solutions. It offers networking design and planning services, and manages communications infrastructures. Sutherland Networks has over 100 clients in the Southwest region.

About PanTerra Networks

PanTerra Networks, Inc. is a leading provider of cloud-based unified communications with its WorldSmart™ software-as-a-service (SaaS) solution. The company is privately held with its headquarters in Sunnyvale, California, and Research and Development located in Hyderabad, India. For more information, please visit www.panterranetworks.com or call +1 408.702.2200.

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