Need to improve your customer satisfaction? Drive higher revenue? WorldSmart's cloud-based virtual Call Center delivers world-class inbound AND outbound Call Center capability at a fraction of the cost of expensive high end premise based solutions. And WorldSmart's Call Center solution doesn't require ANY up front hardware or software. It can also be deployed virtually around the world so you can take advantage of cost effective local agents anywhere in the world.
Need advanced call queuing capabilities like Customer Call Back? WorldSmart has it! What about the ability for supervisors to monitor and coach agents during live calls? WorldSmart has that too! Real-time live monitoring and detailed agent reports give you the tools to fine-tune your in-house call center for maximum efficiency.
Advanced call queuing features such as Call Push to Agent, Customer Call Back, Grab Caller Out of Queue, Queue to Queue Call Transfer, Unlimited Queues and more.
Complete, seamless and powerful integration with all other WorldSmart services including pbx, voice and conferencing services! See why WorldSmart's virtual Call Center service is so much better than other "overlay call center only services".
Powerful supervisory modes including Silent Listen, Whisper and Barge-In. Makes training new agents a snap.
Complete call recording capability with multiple recording modes.
Real-time browser-based Live Monitor and Detailed Reporting of all call center agents for both inbound and outbound calls.