
WorldSmart's Advanced Cloud-based Virtual Call Center delivers high-end features such as real-time Live Montior and Detailed Agent Reports. Both features help in-house call centers optimize and fine-tune their resources so that they can provide the most efficient and effective service to their customers.
PanTerra's enterprise-wide ACD provides sophisticated real-time live monitorings is available from any internet browser. Both inbound and outbound calls can be moinitored and displayed. In addition, you can interact with the live monitor such as pull a caller in queue out and connect instantly with them.
ACD Real-time Browser-based Live Monitor
PanTerra's enterprise-wide ACD provides sophisticated real-time reporting and is available from the easy to use browser accessible administration portal. Both inbound and outbound calls are monitored and available in the reports.
Detailed Call Queue Reports for Each ACD Queue
See Answered Calls Statistics Per Agent
Analyze Detailed Call Records Per Agent
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