Call Center: Live Monitor and Detailed Reports Features

Live Monitor and Detailed Reporting Features
  • Real-Time Live Monitor
  • Caller ID Display
  • Browser-based Display
  • Display Inbound and Outbound Agent Calls
  • Detailed Agent Reports

WorldSmart's Advanced Cloud-based Virtual Call Center delivers high-end features such as real-time Live Montior and Detailed Agent Reports. Both features help in-house call centers optimize and fine-tune their resources so that they can provide the most efficient and effective service to their customers.

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Real-time Live Monitor

PanTerra's enterprise-wide ACD provides sophisticated real-time live monitorings is available from any internet browser. Both inbound and outbound calls can be moinitored and displayed. In addition, you can interact with the live monitor such as pull a caller in queue out and connect instantly with them.

ACD Real-Time Live Monitor

ACD Real-time Browser-based Live Monitor

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Detailed Agent Reports

PanTerra's enterprise-wide ACD provides sophisticated real-time reporting and is available from the easy to use browser accessible administration portal. Both inbound and outbound calls are monitored and available in the reports.

ACD Call Queue Reports

Detailed Call Queue Reports for Each ACD Queue

ACD Answered Calls Reports

See Answered Calls Statistics Per Agent

ACD Call Details Reports

Analyze Detailed Call Records Per Agent

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WorldSmart Awards

Inc. Magazine's Top 500 Fastest Growing Private Companies in America Award
Red Herring 2010 Top 100 North America High Tech Startups Award
Unified Communications Excellence Award
Unified Communications Solutions, Product of the Year Award for WorldSmart
Communications Solutions, Product of the Year Award for WorldSmart
Customer Interaction Solutions, Product of the Year Award for WorldSmart CallCenter


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