Call Center: Seamless PBX Integration

Seamless PBX Integration
  • Inbound and Outbound Call Integration
  • PBX Extension Integration
  • Full Presence-based Routing
  • Common User Interface

WorldSmart's cloud-based virtual Call Center is unlike other "overlay Call Center" solutions. Other Call Center solutions do not integrate or interact with any of your existing PBX and other communications services, which can be frustrating and time-consuming for agents to deal with. For example, your agent might be on an outbound call, when their phone starts ringing because the "overlay Call Center" solution didn't know they are on an outbound call and routed an incoming call to them. This is frustrating for both agents and customers since the agent gets interrupted while on a call and the customer waits longer in queue to reach an available agent.

With WorldSmart, the Call Center solution is fully integrated with all other WorldSmart services, including PBX, conferencing, real-time presence, collaboration and messaging services. WorldSmart's Call Center solution is fully aware when an agent is on an outbound call and routes an inbound customer call correctly. In addition, the real-time live monitoring feature of WorldSmart's Call Center solution includes non-Call Center calls such as extension to extension and outbound calls so that a supervisor can see all calling activity for an agent. Finally, having a common user interface for administration and management for agents and employees reduces IT complexities.

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WorldSmart Awards

Inc. Magazine's Top 500 Fastest Growing Private Companies in America Award
Red Herring 2010 Top 100 North America High Tech Startups Award
Unified Communications Excellence Award
Unified Communications Solutions, Product of the Year Award for WorldSmart
Communications Solutions, Product of the Year Award for WorldSmart
Customer Interaction Solutions, Product of the Year Award for WorldSmart CallCenter


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