PanTerra's WorldSmart CallCenter is the first and only Automatic Call Distribution (ACD) service with all the features you need to run an inbound oroutbound call center business, while still maintaining seamless integration with other cloud-based applications such as communication, collaboration, messaging and CRM through the same user experience. With WorkSuite Call Center, MMEs can provide unparalleled sales and service support without investing in the complex array of hardware, software and CTI application and multi-vendor complexities traditionally required to build a call center.
With advanced call center features like customer call back, your can present your customers with a sophisticated and convenient call center experience. Instead of cusotmers waiting on the line for an available agent, they can simply leave their phone number and WorldSmart will call them back when an agent is available, greatly improving the customer experience. Other features like, grab caller, allow agents to pull a specific caller out of the call queue instantly. This feature allows agents to work with specific callers they identify as "critical".
WorldSmart Call Center also has advanced Computer Telephony Integration (CTI) through WorldSmart's ACE feature. With ACE, your agents can manage all their calls through a visual desktop interface within WorldSmart's UCC app. It also provides "one click" transfers, the fastest transfer in the industry to any contact in your address book.
WorldSmart Call Center suite now comes with PanTerra's unlimited cloud file storage, CloudBox. CloudBox provides private, shared and public storage space in PanTerra's cloud where users can store and access all their files. CloudBox supports local folder sync as well a CloudDrive access to the cloud. File versioning and archiving are also supported so that you can retrieve previously deleted files as well as older versions of a file. Access to CoudBox is supported on virtually all mobile and desktop devices.
To see a complete list of WorldSmart Call Center features, Click here.
|UNIFIED CALL CENTER|
|Unlimited Call Center Minutes|
|Unlimited Call Queues|
|Inbound and Outbound Call Center|
|Customer Callback and Queue Grab||Call Recording||Real-Time Monitoring||Supervisory Modes||Detailed Reporting|
|UNIFIED COMMAND CENTER|
|Browser-based Unified Command Center|
|Secure Business IM|
|Secure Large File Transfer|
|Easy to Use Browser-based Dashboard|
|DIGITAL BUSINESS VOICE|
|Unlimited Virtual PBX|
|Unlimited Auto Attendants|
|Voice to Text Voicemail|
|Unlimited Web Meeting|
|Unlimited Desktop Share|
|HD Video Conferencing|
|Unlimited File Storage in the Cloud||Folder Sync to the Cloud||CloudDrive Access||Private, Shared and Public Folders||File Versioning and Archiving|
Because of the cloud-based delivery model, your agents are able to provide superior performance from any location. PanTerra's CallCenter suite can be deployed within minutes and scale to capacity based on user demand. It can be used for call centers supporting customer service and support, fundraising, seasonal campaigns and promotions. The Call Center service is managed at PanTerra's world-class highly reliable and fully redundant data center. Let PanTerra take care of the operational hassles for you so you can focus on your core business rather than the call center infrastructure.