WorldSmart provides seamless computer telephony integration (CTI) through its Advanced Communications Enhancements or ACE. ACE allows you to completely control and manage multiple phone calls from the convenience of your computer inside WorldSmart's UCC (WorldSmart's Unified Command Center) interface.
Imagine the ability to use your computer to answer and redirect all incoming calls to your switchboard or office! You can with WorldSmart's Advanced Communications Extensions or ACE which seamlessly integrates telephony with your computer. Through WorldSmart's powerful Unified Command Center (UCC) interface on your desktop, you can answer, put on hold, forward, conference or transfer any incoming call. You can even answer the call on your DESK PHONE OR CELL PHONE, and still perform call management from your desktop (Softphone control available now, desk phone control available 2H12)! Imagine taking a call from your cell phone and then using UCC to conveniently look up a colleagues contact information and click the mouse to transfer the call from your cell phone to that contact! No more fumbling around for paper address books or separate address book applications on your desktop and manually pressing buttons to transfer. With ACE, you can handle all incoming calls with ease.
ACE Provides Complete Call Management Of ANY Phone From Your Desktop
Tired of looking up someone's extension on a piece of paper in the drawer? Need to handle a high volume of calls at the front desk and get them to people within the company fast? ACE's unique Visual Transfer capability provides the FASTER transfer in the industry. Just point to a contact and click "transfer" and that's it, the call is transferred instantly. Because you can visually see a contact inside WorldSmart's UCC desktop application, it makes looking up an extension obsolete! And if you have a lot of contacts, you can use the real-time search feature of UCC to find the contact FAST and transfer the caller with ease! You have to try it to see how fast a transfer can be.
Just Visually Point to a Contact and Click Transfer and the Call is Transferred!
Does your business or division get a lot of calls per day? Do you need an efficient and effective way of routing those calls? ACE provides the industry's FASTEST way of managing and routing multiple calls using sophisticated Computer Telephony Integration (CTI). With WorldSmart's ACE feature, a single person can handle hundreds of incoming calls per hour effectively and efficiently. Looking up a contacts information is now as simple as typing in part of their name and transferring becomes a single mouse click. You have to try WorldSmart's ACE feature to believe how fast you can manage and route calls!