Prior to the SaaS revolution, businesses purchased on-premise capital equipment and software licenses to implement services they needed to operated. Everything from voice PBXs, voice mail servers, exchange servers, CRM software and even financial software. Significant up front capital was commonly required along with complex software installations, training and support. Capital depreciation, constant release management and product obsolescence often plagues a business faced with these types of solutions, many times reducing productivity and increasing expenses.

On-premise solutions are expensive in up front capital and IT resources

As businesses take advantage of globalization and the desire for companies to get closer to their customers, businesses are now faced with even greater challenges with on-premise equipment and software licensing solutions. Geographically distributed enterprises are forced to manage, support and administer multi-location equipment and software, many times in locations that can't justify an IT team or even a dedicated technical resource.

Indeed, the challenges of businesses in the 21st century to be more efficient, more global, and more productive is the driving force behind the SaaS revolution.

With the advent of ubiquitous IP connectivity, combined with significant improvements in reliability, security and manageability for those IP circuits, the SaaS revolution was born. First in the Customer Relationship Management (CRM) space where businesses didn't want to have to make direct investments in on-premise database hardware and software to gain the benefits of a CRM system. Next came human resource and financial services, replacing software packages with on-demand services from an external service provider. Businesses started to see the benefits of SaaS.

In the communications segment, hosted VOIP service providers started to pop up. These single service hosted providers delivered limited feature voice communications, mainly because many of them utilize a third party technology that was developed before SaaS. These single service hosted VOIP providers cannot scale beyond VOIP because their technology was built to do one thing. This presents a challenge to businesses that are faced with multiple communications challenges every day.

Multiple single service company solutions are complex and expensive

PanTerra's WorldSmart on-demand unified Communications SaaS solution is the first true multi-service communications SaaS Platform. Built from the ground up using 21st century technology and based on industry standard, WorldSmart delivers an integrated suite of communication SaaS services. Each service interacts with the other services in a complimentary and efficient manner, improving overall productivity while significantly improving ease of use. A single common self administration web interface reduced overall support and management expenses, allowing businesses to focus on their customers and not their communications services.

PanTerra's multi-service SaaS solution saves money and eliminates IT resources completely

With WorldSmart, businesses get the most advanced future-proof integrated communications solution which delivers all the benefits of unified SaaS:

• Significantly lower up front costs
• Maximum flexibility in features, usage and configurations
• Optimized for multi-location global companies
• Self administration for reduced IT expenses
• Anywhere, Anytime, Any Way communications