Waste of Capital Investment

Traditional communications services are based on-premise systems. Businesses will have to invest a large upfront capital expenses such as PBX, IP-PBX, Messaging and Conferencing servers with on-going maintenance and support costs. At the same time, each service is delivered from a service provider such as a phone company, a cable company or a web conferencing provider with monthly services fees.

On-premise solutions require costly up front capital expenses as well as complex IT administration

Operational Complexity

The operations are complicated which has directly been translated into low productivity. Worse yet, businesses will have to deal with various service providers and system vendors for obtaining agreement about whose system is actually at fault when downtime does occur. Since the systems are poorly or not-at-all integrated, troubleshooting problems can cost several times of the original on-premise equipment investment.

Vendor is in Charge not the Customers

Customers as well as their service providers have to rely on the third party vendors for the availability the services. Most of the cases, their business productivity is at the mercy of the hardware and software vendors. Any feedback and change request cannot be implemented until the vendor has the plan to incorporate into their product roadmap.

Multiple Points of Contacts

Businesses are frustrated with the time and effort spent in dealing with multiple vendors and service providers. Not to mention when there is a downtime or network problem, only the many support numbers are complicated enough to handle for small and medium sized businesses.

Skyrocket Total Cost of Ownership (TCO)

Total cost of ownership is high because of the capital investment and on-going operational and maintenance costs. Often times, businesses are investing in features and functionalities that are not in need. In contrary, only a small percentage of the features from their on-premise systems are being used.

Productivity Compromised

With all the complexity of the systems, integration, operations, maintenance and support that small and medium sized businesses have to handle, productivity are significantly compromised. The small and medium sized businesses are dying for a transformational way of services delivery.

Single Service Provider

Hosted VOIP providers do just that... provide VOIP service. While this is OK for 20th century companies moving from the old phone company mentality, it is clearly not competitive in today's 21st century business environment. Today, businesses need feature rich voice communication solutions as well as other advanced features such as messaging, collaboration and call center services. Since hosted VOIP providers only provide a single service, businesses are left to cobble together their own unified communications solutions. PanTerra solves this problem by delivering the industry's first truly unified communications SaaS solution.

Here's a comparison of PanTerra's Multi-Service SaaS solution compared to a typical hosted VOIP provider.

Technology Typically Comes from 3rd Party

Most hosted VOIP providers outsource their technology to separate technology companies. This creates a large gap between the customer and the developer of the technology and can lead to disastrous results including:

• Extended down time when the service goes down due to the delay in interaction between the service provider and the technology provider
• Extended delays in bug fixing due to the removed nature of the development team
• Limited to no influence/impact on feature sets and technology direction due to interactions only with the service provider and not the technology provider

PanTerra is both the service provider AND the technology provider, eliminating all these issues.

Closed Solutions

Many hosted VOIP providers deliver a closed solution, requiring the customer purchase everything from end point hardware to connectivity from them. They tout higher levels of reliability and QOS. What it really translates to is higher prices and locked in contracts. Following their predecessors (the large phone companies), these VOIP providers can only survive by locking a customer into extended contracts for connectivity that many times is not market priced.

PanTerra delivers a completely open standard solution, allowing customers to select their own hardware and connectivity while still providing the highest level of reliability and QOS. With PanTerra, you don't have to trade off reliable service and cost.

Unified Software-as-a-Service (“SaaS”)

PanTerra Networks offers a revolutionary on-demand services that are hosted at PanTerra datacenter and able to be accessed from any corner of the world. Instead of incurring the heavy upfront costs of buying, installing and running in house phone systems such as PBXs or IP-PBXs, small and medium sized businesses will benefit from a new model that lets them buy communications services the same way they pay for electricity, transfer funds among their bank accounts, and pay for their company cars, with someone else picking up all the capital costs and all the administrative overhead.

WorldSmart provides Unified Communications SaaS Services around the world

Center of Operational Excellence

PanTerra services can be quickly provisioned in minutes. There will be no need for customers to maintain a specialized support staff as well as the heavy maintenance costs of on-premise equipment. This approach dramatically simplifies and streamlines business day-to-day operational tasks. Productivity Optimized!

With WorldSmart, you have the flexibility to choose the services you want including secure IM and softphone

Flexibility and Simplicity

Due to the flexible nature of on-demand offerings, businesses can easily up-scale or downsize with just the right services and features they need to run their offices smoothly. PanTerra Networks’ services can be activated or deactivated in minutes, regardless of the business’ geographical location and without any time restrictions. The services can be easily mastered and used with a friendly, intuitive dashboard and self-help manual. This enables customers to more simply manage their business growth.

With WorldSmart, customers can even set up their auto attendant by themselves if they want

Single Point of Contact

By hosting all the communication services at PanTerra’s unique designed integration platform, PanTerra is able to offer a single bill single customer support number to customers and channel partners. There will be no ambiguity in regarding to responsibilities. PanTerra Networks assumes all the support, training, infrastructure and security risks.

PanTerra provides 24/7/365 phone AND IM support so we can help you instantly

Customers are Always in Charge

PanTerra Networks is a “SaaS” provider. We develop our own technology and on-demand services for our customers. That means our customers are always in charge. With the business model, PanTerra is able to offer the quickest customer responsiveness for customer feedback and new feature requests. PanTerra can quickly implement without depending on any other party’s roadmap or product release schedules.

On-demand Pricing Schedules

With the PanTerra on-demand approach, customers only pay as they use, scale as they grow. There is no lock in to any service, no waste on capital investment or features and functionalities that are not necessary for the business. Customers are able to start with just the features they need with competitive pricing schedules and add more features or locations when they need. Lowed total cost of ownership!