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In-House Call Center Solutions Designed to Fit SME and Enterprise
If you run an enterprise with hundreds of agents spread across North America, or if you are a small business just getting your call center operation up and running; PanTerra Networks has a solution for you. Our approach is simple: deliver as much agent functionality and manager supervision into each “seat” as possible at the lowest cost possible. Because of the cloud-based delivery model, your agents are able to provide superior performance from any location.
Frustrated with all the CAPEX spending it seems to take to get your inbound call center up and running? First you have to buy a phone system, then there's the ACD server. Next a call recording server and before you know it, you're looking at a conferencing server and IM server. Does it ever stop? Want to stop buying hardware that becomes immediately obsolete?
With PanTerra's WorldSmart Call Center service, buying CAPEX is a thing of the past. WorldSmart Call Center services run in a reliable datacenter and are delivered to you "on-demand" through your existing data network. And with WorldSmart, you not only get all the Call Center and PBX services you need, but many more communications services you already depend on, like Audio Conferencing, Business Secure IM and SMS Messaging, saving you even more money. In fact, you can save up to 70% over separately priced individual Call Center service offerings.
WorldSmart Call Center Saves You Both CAPEX and Monthly Call Center Costs
At PanTerra, we assemble the pieces of the puzzle necessary for the SME and the Enterprise to smoothly transition their phone-based businesses into an efficient, highly productive call-center-centric entity. The job of transitioning your organization should not require long and expensive cycles. PanTerra takes a consultative approach to our customers.
At the core of the PanTerra Call Center Solution we provide features, features and more features. Our goal is to provide the highest level of functionality for your agents and visibility for your managers.
Discovery
- We perform a detailed analysis of the call-flow and work-flow in your current situation
- Identification of any strengths and weaknesses in your existing system
- Interviews with the administrators and managers that would be affected by changes to the current system
- We fully understand your business goals and your existing telephony infrastructure
Problem Solving
- We identify key call center features needed to be successful
- We make detailed recommendations for new workflow
Demonstration
- We “show you the way” through a detailed demonstration of the PanTerra Call Center Solution as it pertains to you business
- Deep-dive into the User, Manager and Administrator experience
WAN Evaluation / VoIP Assessment
- QOS testing to determine the stability of your network connections
- Capacity testing to determine the total number of concurrent calls that can be handled
- Performance of a telecom audit to identify the savings involved in deploying VoIP
Proposal Process
- Make recommendations for proposed call flows based on your organizations goals
- Make services recommendations based on the fit between your organizations needs and PanTerra’s services
- Make hardware recommendations based on the
Installation Assistance
- IP Phone configuration
- LAN/Router recommendations
- Extension/Agent set-up
- ACD and Auto Attendant Configuration
- Telecom Service Provider Cut-over
At PanTerra Networks, we solve the communications dilemma by unifying all of your communications needs. PanTerra provides a complete one-stop-shop for all of the communication, collaboration, call center and messaging services required to run your company. Stop paying thousands of dollars to implement multiple communications systems and services that are never truly integrated. We’ve catered our Unified Communications specifically for you!
Upgrading your PBX?
- Professional PBX Features, integrated with desktop collaboration and messaging tools
Enterprise looking to consolidate multiple services?
Most companies use a number of disparate services to handle their internal and external communications. PanTerra Networks has consolidated a number of these services and made them available on a per-seat, monthly basis.
- Full PBX, Call Center ACD, Unlimited Voice, Unlimited Conferencing, Web Collaboration and Desktop sharing, Unlimited Web Conferencing, Desktop Fax, Video, Outlook Exchange
Multi-location enterprise in need of seamless communications?
- Connect all of your users through one, unified communications platform
- Collaborate with co-workers around the globe
- Consolidate your voice traffic, and manage your globally distributed telephony solution through one simple interface
Unify all Your Communications Needs
