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WorldSmart for the Healthcare and Medical Field
With the increasing medical costs the health care industry is facing, CFOs are continuously looking at ways to reduce operating expenses and increase employee productivity. Another requirement elevated to the top of this industry's fast moving needs is access to real time information driving both CIOs and CTOs to research secure ways to increase accessibility through the use of presence and improved mobility tools for staff, in-house call centers and management.
Gartner predicts that by 2013, at least 75% of customer in-house call centers will use a form of cloud-based SaaS in their contact centers.
WorldSmart’s Cloud-based Unified Communications SaaS with Call Center addresses cost cutting initiatives for the medical and health care industry by delivering an outsourced unified communication service that eliminates hardware dependencies and limitations, and includes the ability to seamlessly integrate with an existing communications infrastructure that can be scaled quickly. Additionally, the WorldSmart service natively supports remote and mobile call center agents and employees offering additional operational savings across the organization. All WorldSmart services include the productivity and accessibility enhancing benefits including secure instant messaging, presence and persistent dynamic routing of all communications regardless of medium. WorldSmart is the logical choice for the healthcare and medical industry to deliver on the business and customer satisfaction initiatives of the future. Your business will thrive and grow on WorldSmart’s Unified Communications.
Cost and Operational Benefits
- Zero cost infrastructure for multiple communication applications and offices from single SaaS provider
- Leveraging a pay as you grow strategy for multiple aspects of the business
- Multiple communications offered through a single interface enabling quick and simple adds moves and changes for the whole organization
- Lifetime support provided by 24x7 for simple and complex after standard hours changes
- Native support for remote employees, call centers and multiple offices further allowing other initiatives to become a reality
- Quick to deploy and integrate with existing IT phone, email and fax infrastructure for number plans, overflow and failover
- Improve administrative and user productivity through the use of simple to use fully integrated web controls
Productivity Gains:
- Presence and instant message for quick access to staff knowledgebase
- Integrates with commonly used email applications such as Outlook and integrates seamlessly with powerful cloud-based tools like Salesforce.com
- Route important calls, emails and instant messages seamlessly between multiple mediums
- Work from home agents and supervisors have shown to produce higher results and work longer hours
- Administration time is dramatically reduced with single platform communications with included lifetime support
User Features:
- Single interface for all communications
- Intuitively easy to learn and use ensuring rapid adoption and value
- Policies to ensure communications are automatically transacted securely
- Work from home reducing missed days due to family emergencies
In-House Call Center Support:
- Native support for remote agent and supervisors including monitoring and reporting
- Power customer satisfaction tools including automated attendant, skills based routing, overflow and support for multiple overflow queues
- Productivity tools including presence, instant messaging, real-time statistics
- Ensure security through recording, instant messaging and encrypted voice communications
- Ensure top agent production with whisper, monitor, barge-in and multiple recording controls
WorldSmart enables the medical and health care industries to improve operating expenses through the use of its cloud based pay-as-you-go complete unified communication service. WorldSmart enables many additional operational cost cutting initiatives to be implemented by the nature of our service and delivery. Productivity gains are realized from using a single solution for all communications in addition to detailed reporting, recording and secure instant messaging with presence for all users. WorldSmart improves accessibility and mobility through use of presence, instant message and persistent transaction handling for all communications. WorldSmart is the logical choice for the medical industry enabling them to deliver on all the initiates the 21st century business will demand.
WorldSmart Advantage
WorldSmart can save you over 75% on your current communications costs while providing all the benefits of cloud-based Unified Communications SaaS, including instant access to services, infinite scalability and growth, elimination of on-premises hardware and software obsolescence, consistent reliable infrastructure for multiple locations, remote users and mobile workforce, optimized disaster recovery capability, maximum flexibility and futureproof continuous feature upgrades. WorldSmart brings your communications infrastructure into the 21st century!
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Ready to maximize your productivity and FutureProof your communications,
