Instant Access Customer Support
PanTerra provides world class support which utilizes PanTerra's own Streams solution to greatly increase customer satisfaction! By providing multiple channels of communications, voice, IM, email, deskshare and fax, PanTerra's support system cradles you in the comfort of knowing that you can get your questions answered or issues addressed instantly! Start with 24/7/365 support coverage unlike our competitors that barely provide M-F business hour support. We are there when you need us and will stay with you until the issue is resolved... period. Add to that our instant access secure support IM, which provides support within 30 seconds guaranteed! You'll never have to wait in a call queue again!
And if there's an issue, we will "own" the issue regardless of whether it's our service or not, until it's resolved. We will keep in constant communications with you and keep you informed of the progress. We will even assist in debugging internal network or CPE equipment problems. With PanTerra, you will always have someone you can count on!
With PanTerra, you can be confident that we will support your company as if it were our own company and drive resolution to any problems quickly, efficiently and professionally so that you can focus on your own business. Our support infrastructure includes:
- US-based Tier 1 and Tier 2 support available 24/7/365
- Instant access support via secure IM, phone or Email
- Information packed online knowledgebase with tips, guides, how-to's and relevant Streams articles
- Our own remote desktop sharing feature to troubleshoot a customer's problem
- Comprehensive online end user training and help documentation