Industry's Broadest Integration
With CloudUC's extensive and broad integration with 3rd party applications and services, CloudUC will not only seamlessly integrate into your existing IT environment, CloudUC will enable all your applications with the power of unified cloud communications.
- Use Office 365 or Outlook to call any contact using CloudUC's PBX
- Receive or make calls directly within CRMs such as Salesforce, Desk, ZOHO or Zendesk
- Have call details transmitted directly to your CRM
- Connect your IP phones, softphones or mobile phones to any of your 3rd party applications
CloudUC integrates with 3rd party applications and cloud services to empower them with unified communications capabilities. Make a call straight out of your Office 365 or Outlook contacts screen. Reviewing an email and want to call the send? No problem, click on the phone number in their signature block and the call is placed using CloudUC's PBX functionality.
CloudUC provides instant calling capability inside Office 365 (contacts screen)
Using a web-based CRM like Salesforce, Desk, ZOHO, ZenDesk, Desk or ServiceNow? CloudUC integrates with all of them to provide both inbound and outbound call handling. Incoming calls will generate screen pops or trouble tickets. Call details are delivered instantly to the CRMs so that appropriate customer information can be reviewed and processed.
CloudUC provides instant calling capability inside SugarCRM
In addition to pre-defined 3rd party integration support, CloudUC supports two industry standard API interfaces: OpenCTI and RestAPI. This provides the broadest support for other customer specific or 3rd party application to directly interface and utilize CloudUC's communications infrastructure.
Universal Browser Integration
CloudUC's integration doesn't stop with Office 365 and Salesforce CRM integration. In fact, CloudUC can bring unified communications to ANY webpage and ANY web-based service. With CloudUC, any telephone number on any webpage is instantly converted to a clickable telephone link that can place a call using CloudUC's PBX functionality.
For example, let's say you have documents uploaded into PanTerra's SmartBox or Dropbox or Box cloud storage. When you preview that document on the web, if the document has a phone number, you will be able to click on that phone number and CloudUC will immediately place a call to that number from any of your registered phones. It's that easy.
CloudUC provides instant calling capability inside Dropbox documents
When the phone number is clicked, CloudUC allows you to use any of your phone devices to place the call: your IP desk phone, your computer's softphone and even your mobile smartphone! With CloudUC, you're connected and plugged in no matter which web-based application or service you're using.
CloudUC provides instant calling capability inside Google Apps
Skype for Business Integration
CloudUC provides a Skype of Business plugin executable (S4B Plugin) that allows Skype Centric users to use the Skype for Business application with the PanTerra back-end service providing ultra-reliable enhancced services to Skype for Business users.
The S4B plugin is the only plugin that supports multiple active calls which means you can manage an office or handle multiple callers at once. Place callers on hold, perform blind or supervised transfers and even conference all callers together. In addition, outbound calls can be made from any registered device including the softphone, any registered IP hard phone or even a generic DID number (such as a cell phone). Inbound calls can also be taken on any registered device.
The S4B plugin provides the following unique functionality:
- Make outbound calls from within the Skype window using PanTerra's telecom service
- Receive inbound calls to any device including softphone, IP phone or any DID number
- "On the Phone" presence passed to Skype window
- Recent calls history window
- Make outbound calls from any device including softphone, IP phone or even a cell phone with settable default device option
- Supports multiple active calls at once. Perform Blind or supervised transfers, hold or mute functions
- Supports conference call function with all active/on hold callers
Single Sign On (SSO) Support
All WorldSmart services support Single Sign On (SSO) capabilities when used with an approved identity provider. These identity providers provide a single sign in portal from which you can access all WorldSmart services and portals without the need for a separate login or security authentication. Enterprises with Active Directory authentication can connect directly to these identity providers to get seamless WorldSmart SSO capabilities. Users no longer have to remember URLs, usernames or passwords, yet be able to maintain the highest level of security.
PanTerra has teamed up with a number of identity providers so that the WorldSmart suite of services and portals are registered and available once your obtain a user license for the SSO service. Contact PanTerra to view the latest list of identity providers.
SIP Device & Desktop Compatibility
WorldSmart supports and interfaces with a number of industry standard devices and protocols, ensuring the ability to leverage your existing assets and networking infrastructure.
You can connect any SIP-compatible phone device to WorldSmart, including SIP desk phones, SIP Conferencing devices, SIP softphones and even SIP compatible smartphones. You can also connect analog phones to WorldSmart through an Analog Telephone Adapter (ATA), which converts the old analog phone to a SIP compliant device.
WorldSmart also utilizes your existing networking equipment and networks to deliver its service. PanTerra and its partners work to ensure that the networks can provide the necessary bandwidth and QoS levels necessary. This ensures that you leverage all your existing data networking assets to their maximum capabilities.
CloudUC's 100% browser-based client, including CloudUC's softphone and UCC, work on all major operating system and browsers, including Windows, Mac, Linux, Internet Explorer, Chrome, Firefox and Safari. This provides the broadest level of client support in the industry.
If your business has multiple locations and you need the highest level of quality of service (QoS), PanTerra has a solution for you. In another industry leading action, PanTerra offers guaranteed QoS through a dedicated connection to its service through a managed MPLS port, which can be connected to ANY MPLS service provider the customer selects. For those customers that want the highest level of guaranteed service, PanTerra's MPLSconnect delivers the most cost effective and reliable solution in the industry. With MPLSconnect, PanTerra delivers a guaranteed level of bandwidth and QoS so that the customer's services are protected.
By supporting existing MPLS service providers, PanTerra provides the most cost effective and reliable options to the customer. Other hosted providers may require a customer use only their MPLS circuits. This has two significant disadvantages. First, customers cannot take advantage of free market dynamics to select the most cost effective solution. Secondly, they are limited to disaster recovery options should the link go down. Either a customer has to install two proprietary MPLS circuits which is prohibitively expensive or the customer lives with no recovery plan. With PanTerra's MPLSconnect, a customer can use a cost effective standard Internet connection as a fall back disaster recovery option, a much more cost effective option.
With MPLSconnect, you can choose your own MPLS provider and get a managed connection to PanTerra
If you have multi-locations and want the highest level of guaranteed bandwidth and QoS at the most cost effective price with complete disaster recovery options, find out more about PanTerra's MPLSconnect service today!