Real-Time Team Messaging Built-in
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SmartBox is part of Streams, which means you have direct built-in access to all of Streams team collaboration features including the ability to multi-media message anyone in real-time and over a period of time. Message content remains persistent in the stream. Securely share text, links, images, video, audio, documents and even folders of information within a stream. Any SmartBox/Streams member can see the content instantly and scroll backwards in time to see all the previously shared content over a period of time.
SmartBox provides a powerful means to securely, quickly and easily share content to teams of people both within your company as well as outside your company. With powerful and flexible sharing privileges, SmartBox allows you to control who can see and access specific content. Persistent sharing means that you can continuously update, inform and share information to teams so they have the most relevant and up-to-date information all the time.
Integrated UC Content
When you need to stay on top of client and colleague communications, how do you keep it all organized? With SmartBox, you no longer have to wonder where a fax has been filed or which voicemail is most current. Simply click on the Communications folder and all of your communications content is right there waiting for you to review, share or delete. You have complete control and you will never lose important communications ever again!
- Receive Voicemail, Faxes, Call Recordings, System Logs, Email archives and IM archives all in one storage cloud
- Interact with Voicemail dynamically - Deleting a Voicemail deletes it from the communications system
- Listen to call recordings right from the browser
- Share your communications content just like normal user content
Augment or Replace Your Existing Phone System
Already have a phone system you're happy with? No Problem, as with other "Over-The-Top (OTT)" communications services (like Skype), you can use SmartBox's built-in unified communications and collaboration features (provided via Streams) in conjunction with and complementary to your existing telephone system (on-premises PBX or hosted VoIP). SmartBox's communications features enhance your current phone system to provide Communications-Enabled Business Process (CEBP) leverage and productivity gains.
With Streams and SmartBox, you can also gracefully upgrade or replace your existing phone system to gain the full power of Streams. When replacing your existing telephone system, you gain full management and control of all deskphones and conference room/common area phones, integrated voicemail, advanced call routing and follow-me/find-me capability, business analytics with over 100 customizable metrics and complete contact center capabilities. You can upgrade and replace your phone system on a location by location basis or across the entire company. It's your call.
- Use SmartBox's built-in communications and collaboration features Over-The-Top (OTT) of your existing telephone system infrastructure
- Gracefully replace your existing telephone system when necessary
- Streams and SmartBox can augment or replace your phone system on a location by location basis as well
Enhanced Event Notification
With SmartBox's integrated communications features, you can connect with people instantly without playing phone tag! Get notified immediately when a share user opens your shared content and instantly be able to connect right within the notification email. Even receive real-time notification through content business analytics and ULM. Built-in communications and collaboration capabilities allow you to call, IM, video conference, deskshare or email the share user. Additionally, the share user will receive notification when you shared something and they can initiate an immediate ConnectMe video conference as well.
- Be notified immediately when a share user views your content and be able to communicate instantly thru ConnectMe
- Remote share user also receives notification with ConnectMe communications feature
- ConnectMe connection supports video/audio call or conference, IM, SMS, email or deskshare