Download solution brief government

PanTerra provides an effective and efficient solution for federal, state and local government agencies that need to deliver more for less. Streams completely cloud-based solution eliminates upfront capital requirements and provides maximum flexibility in deployment and maintenance. Agencies benefit from additional unique PanTerra industry leading service benefits and all inclusive communication services eliminating on-site IT staff requirements. With PanTerra, you can get all your communications services from one vendor.

Agencies will appreciate Streams approach to all communications with no commitments. Not only do we provide a complete communication package from one outsourced vendor, but also eliminate all on-site hardware requirements lowering the total cost of use. By offering all you can use plans, and use anywhere technology PanTerra really opens the opportunities for these agencies to deliver the highest level of governmental services in the most professional manner without the headaches or worries of IT complexities. Communications simplified as a service.

User Benefits

  • Customer Call Back
  • Push Customer to Agent
  • Grab Caller Out of Queue
  • Music on Hold
  • Queue to Queue Transfers
  • Multiple Routing Algorithms
  • CallerID Display

Keeping Costs Under Control

  • All communications from one provider for voice, email, conferencing, collaboration, voicemail, calendar, instant message, electronic fax, chat and mobile message
  • No on-site hardware
  • No long term contracts allow greater seasonal flexibility
  • 24 hours a day, 365 days a year tech support
  • Ability to scale up and down services as organization changes
  • Flat pricing for unlimited use for predictable cost budgets