Streams Case Study - Summerbrook Dental Group

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Streams BRINGS STABILITY, QUALITY AND FEATURES TO DENTAL GROUP
SummerBrook Dental Group

SummerBrook Dental is a local dentist office located in Aurora, Colorado, providing patients with many levels of dentistry from basic checkups and cleaning, to cosmetic, prevention, restoration, orthodontic, sedation dentistry, and consultation. Their mission is to provide patients with reliable information in order to make the best dental decisions possible.

SITUATION

SummerBrook Dental had been running their phone system on an on-premises-based system from Altavox. Almost every day for an entire year they encountered problems with their phone system. The phones wouldn't ring correctly, calls would drop or in some way the system would stop functioning correctly. With each failure, a technician had to visit the office, which involved fees and lost productivity for the whole office. The problems would be fixed temporarily only to resurface again later. The phone system was simply dying.

CHALLENGES

There were several challenges including:

  • Reliable access between customers and SummerBrook Staff
  • Limited after hours answering or optional call routing
  • Wanted Professional-level appearance when customers and staff called in
  • Needed call recording for customer satisfaction
  • Wanted to have better phone number tracking for marketing activities
  • Required the ability to have groups and departments share phones
SOLUTION

Dr. Craig was quoted saying, "The Streams sales person, Tom Shinners, listened to my issues and was responsive to my immediate needs by providing solutions to increase responsiveness we had never before considered."

Streams provided SummerBrook Dental a variety of new options for call routing, time of day schedules and reporting that has transformed their business and, more importantly, their ability to provide a professional experience for their clients. Calls can now be routed based on time of day or phone number called, both internally, by department called and throughout the office calling multiple phones in order to reach someone. Additionally, they have the ability to share lines across the whole office for inbound calls and pick up any phone in the office to make and receive phone calls. One of their most valuable Streams features is giving customers access to them 24/7 with different schedules.

"We are local and want to offer our clients round the clock service and this has really enabled us to deliver superior customer service and accessibility. All of the challenges above were resolved by simply implementing the Streams phone system. We have also implemented call recording so that we have records for every phone transaction."

Streams is so advanced and robust that it’s going to be a system that can grow with SummerBrook Dental and change the way they do business.

BENEFITS

There have been many benefits in moving to Streams.

  • Lower monthly cost
  • Reliable phone system
  • Ability to organize incoming and outgoing calls into a more manageable system
  • Ability to track marketing ROI by having DID numbers assigned to individual marketing pieces
  • Ability to record calls
  • Ability to manage calls from several locations throughout the office
About PanTerra Networks

PanTerra is a business-class Unified Cloud Service Provider, seamlessly delivering multi-media communications, team collaborations, contact center, file sync & share and business analytics through its Streams solution. Streams is a HIPAA compliant, highly secure, ultra-reliable, futureproof unified cloud service that can be custom configured on a user by user basis and consistently deployed world-wide.

Streams includes real-time unified communications that can upgrade or replace an enterprise's existing phone system, full multi-media, persistent team collaboration and SmartBox – Enterprise File Sync & Share, its secure cloud file storage, sync & share service.

All Streams services can be self-managed or provided through SentraCloud, its fully managed solution delivered by PanTerra, which includes the management of all Streams services, optional Internet or MPLS connectivity and any associated on-premises networking equipment.

With PanTerra's Unified Cloud Service solution, enterprises gain the highest levels of security, scalability, reliability, availability, quality of service, service level agreement and support while significantly lowering their total cost of operations and IT administration complexities. PanTerra is headquartered in Santa Clara, CA.

For more information, please visit www.panterranetworks.com or call +1 800.805.0558 or email us at .

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