Industry's Broadest Integration
With Streams extensive and broad integration with 3rd party applications and services, Streams will not only seamlessly integrate into your existing IT environment, Streams will enable all your applications with the power of unified cloud communications and collaboration.
And Streams ultra-reliable infrastructure means your communications and most importantly your business continuity stay operational 24/7. With end-to-end business Quality of Service (QoS) built-in, Streams delivers exceptional service to 3rd party applications. Streams can be your reliable communications and collaboration backbone.
- Use Office 365 or Outlook to call any contact using Streams PBX
- Receive or make calls directly within CRMs such as Salesforce, Desk, ZOHO or Zendesk
- Have call details transmitted directly to your CRM
- Skype for Business plugin supports inbound/outbound calling using WorldSmart
- Connect your IP phones, softphones or mobile phones to any of your 3rd party applications
Streams integrates with 3rd party applications and cloud services to empower them with unified communications capabilities. Make a call straight out of your Office 365, Outlook contacts or even straight from your Skype for Business application. Reviewing an email and want to call the sender? No problem, click on the phone number in their signature block and the call is placed using Streams PBX functionality.
Streams provides instant calling capability inside Office 365 (contacts screen)
Using a web-based CRM like Salesforce, Desk, ZOHO, ZenDesk, Desk or ServiceNow? Streams integrates with all of them to provide both inbound and outbound call handling. Incoming calls will generate screen pops or trouble tickets. Call details are delivered instantly to the CRMs so that appropriate customer information can be reviewed and processed.
Streams provides instant calling capability inside SugarCRM
In addition to pre-defined 3rd party integration support, Streams supports two industry standard API interfaces: OpenCTI and RestAPI. This provides the broadest support for other customer specific or 3rd party applications to directly interface and utilize Streams communications infrastructure.