Supervisory Functions with PanTerra's Cloud Call Center
Monitor: Silently observe your team's video conversations, allowing you to stay in the loop without interfering.
Whisper: Communicate directly with your team members during a video call, offering guidance and coaching without the other party hearing.
Barge: Join video calls as an active participant, ensuring seamless collaboration and immediate support.
Analytics You Can Trust
Real-Time KPI Metrics: With over 120+ real-time Key Performance Indicator (KPI) metrics at your fingertips, you can gain a comprehensive view of your call center's performance. Monitor and set alerts for specific metrics, such as tracking the number of missed calls within a particular queue in a given day.
Cradle to Grave Tracking: Our Cradle to Grave tracking feature provides unparalleled visibility into the lifecycle of each call. Discover who interacted with the call, how long they handled it, any periods it spent on hold, and its subsequent path.
Versatile Comparison Options: With PanTerra's reporting and analytics, you can perform period-to-period, queue-to-queue, or representative-to-representative comparisons effortlessly. Whether you're evaluating activity levels or other essential metrics, you will be able to identify trends, track progress, and make data-backed decisions.
Automated Reporting and Scheduling: Our platform allows you to automate the generation of reports and schedule their delivery via email. Whether you require daily, weekly, or monthly reports, our system ensures you receive critical insights, without manual effort.
So Much More than Phone Calls
Enhanced Communication
Intelligent Routing
CRM Integration
Advanced Analytics
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PanTerra Fit Quiz
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Industries Call Center is Suited For
Streams delivers the broadest level of integration and interoperability with standard app plug-ins, ensuring Streams can fit into your existing IT ecosystem. That makes PanTerra an ideal fit for any work in any industry.
Advanced Features for Improved Customer Interactions
Handle More with Less
Efficiently manage incoming calls by directing them to the right agent, enabling teams to handle more customer inquiries, reducing wait times, and improving customer satisfaction.
Prioritize More Efficiently
View incoming calls in real-time, prioritize workloads, and allocate resources accordingly, ensuring timely and efficient handling of customer inquiries.
Scale Up or Down Fast
Set up Cloud Call Center with ease, without the need for specialized hardware or software, reducing implementation costs and improving time to market.
Faster Data-Backed Decisions
Manage your teams more effectively by tracking key performance indicators, identifying areas for improvement, and making data-driven decisions that improve customer satisfaction.
Businesses That Use PanTerra
Advanced Features
Below are some additional features for the more technical aspects of the PanTerra platform.
Multi-Channel Support: Call, Text, Email, Social Media
Engage customers on the media of their choice to provide a seamless customer experience.
Inbound & Outbound Blended Calling
Seamlessly move between inbound and outbound calling queues to maximize agent productivity.
Optimized for Multi-Location Distributed Businesses
Deploy agents anywhere in the world while managing them centrally or distributed.
AI-Based Agent Assist
Use AI to suggest next best action and streamline the agent workflow experience.
Supervisor Tools
Empower supervisors with tools to monitor and improve agent performance.
Customer Journey Tools
Empower agents to deliver personalized services and a seamless customer journey.