PanTerra is dedicated to delivering 100% customer satisfaction,
which means we'll go the extra mile for every one of our customers, every time.
PanTerra provides support via multiple channels of communication including phone, instant message (IM), and email to ensure your questions or issues are addressed quickly and efficiently. Additionally, our secure support IM provides the fastest on demand support in the industry!
We provide multiple channels for support such as IM, secure Streams chat, phone or email. Your team also has the option to call 611 from any phone for immediate access to our award-winning support team.
We offer comprehensive virtual
end-user training, and unlimited training for key members of your team (so you can develop your own internal resource). Training comes at no extra cost for admins, end-users, and even new hires.
Whether it is our award-winning cloud services, PanTerra supplied IP-Phones, SD-WAN or our SmartBand Connectivity, we want you to be 100% satisfied with our products and services.
We use a remote desktop sharing feature
to troubleshoot your problems. This capability helps our technicians identify and resolve
your issues quickly while still protecting your privacy.
PanTerra offers Bigleaf SD-WAN and SmartBand MPLS services to help customers ensure the highest quality voice calls.
We understand the ways that packet loss, jitter, and latency can reduce the quality of voice in your calls, so we take these into account when screening your current QOS.
Clean and reliable Internet access is key to high quality voice. Click below to test your VoIP readiness.