Fast Support from Live Experts

PanTerra is dedicated to delivering 100% customer satisfaction,
which means we'll go the extra mile for every one of our customers, every time. 


Timely Support
Wherever You Are

PanTerra provides support via multiple channels of communication including phone, instant message (IM), and email to ensure your questions or issues are addressed quickly and efficiently. Additionally, our secure support IM provides the fastest on demand support in the industry!

  • Dial 611 directly from your IP phone
  • Call us at 800.805.0558, option 2, then option 4
  • Message us in Streams (Customer Support Team)
Website Generated Support Request

What Support Means to Us

Unlike other platforms, the PanTerra solution isn’t another thing you’ll have to maintain. Our 100% customer satisfaction commitment means we do everything you expect — and more. That's why we offer one-call resolution with 30-second live support from stateside technicians ready to own the solution.

Our support infrastructure includes four key components:

Direct Support

We provide multiple channels for support such as IM, secure Streams chat, phone or email. Your team also has the option to call 611 from any phone for immediate access to our award-winning support team.


Comprehensive Training

We offer comprehensive virtual
end-user training, and unlimited training for key members of your team (so you can develop your own internal resource). Training comes at no extra cost for admins, end-users, and even new hires.


Satisfaction Guarantee

Whether it is our award-winning cloud services, PanTerra supplied IP-Phones, SD-WAN or our SmartBand Connectivity, we want you to be 100% satisfied with our products and services.


Desktop Sharing

We use a remote desktop sharing feature
to troubleshoot your problems. This capability helps our technicians identify and resolve
your issues quickly while still protecting your privacy.

For the IT Crowd

PanTerra provides high quality, dependable voice services. Your company's Internet, router and local network all play a big role in call quality, so we offer tools for assessments and services to help ensure quality of service (QOS) and high availability to the cloud.
What We


PanTerra offers Bigleaf SD-WAN and SmartBand MPLS services to help customers ensure the highest quality voice calls.

What We Monitor

Call Quality Impacts

We understand the ways that packet loss, jitter, and latency can reduce the quality of voice in your calls, so we take these into account when screening your current QOS.

What to Expect

Test Your Connection

Clean and reliable Internet access is key to high quality voice. Click below to test your VoIP readiness.

Contact a Cloud Pro Today


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Schedule a Demo

See PanTerra's solutions & capabilities in action.

Supercharge Your Communications for Free!

Get a free PanTerra Streams account and enjoy on-net audio/video calls, video conferencing, team collaboration, secure file sharing, and more.
  • Skyrocket productivity

  • Integrate seamlessly