Drive growth and customer satisfaction with PanTerra Streams' all-in-one communications solution.
Engage customers on the media of their choice to provide a seamless and positive customer experience. Streams provides your agents with multi-channel customer support capabilities, including call, text, email, social media and live chat features.
With built-in and customized integrations for all your platforms and applications, including CRM, collaboration and productivity applications, employees have instant, seamless access to everything they need to support customers or close a sale.
Route interactions to the right agent or virtual agent based on context and complexity. Use AI to suggest next best action, streamline and automate workflows. Move seamlessly between inbound and outbound calling queues to minimize wait times and maximize agent productivity.
Streams' Business Analytics lets you view and customize over 100 performance metrics to monitor agent performance and the customer experience. Visualize your data with powerful graphical reporting, and get unlimited analytic data storage.
Streams delivers the broadest level of integration and interoperability with standard app plug-ins, ensuring Streams can fit into your existing IT ecosystem. That makes PanTerra an ideal fit for any work in any industry.
Customer service soars to new heights through real-time SLA/API monitoring of any agent with both ad hoc and scheduled reporting.
Seasonal businesses can scale their employees during busy times of the year without the added real estate expense.
By leveraging the benefits of a PanTerra virtual call center, you can hire the best employees for the job regardless of where they are located.