Most spam labels are remediated within 2-3 business days after detection. Our system automatically submits remediation requests to carriers with all required documentation, eliminating the weeks-long manual process. We monitor the status continuously and escalate if needed to ensure rapid resolution.

We can remediate existing spam labels during the onboarding process. Our team will conduct an initial reputation audit of all your phone numbers, identify any existing flags, and immediately begin the carrier remediation process. Most pre-existing labels are cleared within the first week of service activation.

Reputation Management integrates seamlessly with your PanTerra Streams.AI platform. Once activated, all your business phone numbers are automatically enrolled for monitoring. You'll see reputation status directly in your existing admin dashboard alongside your other communication tools - no separate login or platform needed.

We monitor your phone number reputation across all three major U.S. carriers (AT&T, Verizon, T-Mobile) plus third-party spam detection platforms like First Orion, Hiya, and TNS. This comprehensive coverage ensures your numbers maintain clean reputation across the entire telecommunications ecosystem.

Luna AI also gives you the best of both worlds—intelligent automation with the flexibility to seamlessly hand off to a human operator when needed.

You can protect as many phone numbers as needed. Our pricing is $10 per number per month, whether you have 10 numbers or 1,000. The real-time dashboard shows the status of all your protected numbers in one view, making it easy to manage large number pools for call centers or distributed teams.

While many of PanTerra’s contemporaries from that original Magic Quadrant have disappeared through bankruptcy, acquisition, or pivotal shifts away from their original technologies, PanTerra has maintained its course among the few that continue to offer and develop original technologies.

We follow industry-standard Know Your Customer (KYC) procedures to verify your business legitimacy and establish trusted caller identity with carriers. This includes business registration verification, calling practice validation, and compliance documentation. Our team handles the entire vetting process - typically completed within 1-2 business days.

Reputation Management is available as a month-to-month add-on to your PanTerra service with no long-term contract required. However, we recommend maintaining continuous protection since reputation management is an ongoing process - gaps in monitoring can allow spam labels to reappear undetected.

Currently, our Reputation Management solution focuses on preventing spam labels and maintaining clean caller ID display. Branded caller ID with custom name, logo, and call reason display is on our product roadmap. Contact your account manager to express interest in branded calling features for future releases.