Work in Teams. Never Go Down.
Enterprise calling, SMS, and fax integrated into Microsoft Teams—without Microsoft licensing fees, without downtime risk, without compromise.
PanTerra Teams App brings enterprise-grade calling, business SMS, and fax directly into your Microsoft Teams environment as a dedicated application. Your team gets all their communications in one place—the Teams interface they already use every day. When Teams inevitably goes down? Our intelligent failover automatically routes to Streams.AI apps, so your business keeps running.
The Hidden Cost of Microsoft Teams Phone
Paying Twice
You're already paying for Microsoft 365. Now Microsoft wants $8-12 per user per month MORE just to make phone calls in Teams. That's $9,600-$14,400 annually for just 100 users—on top of your M365 subscription.
Why pay Microsoft twice for what should come standard?
Limited Control
Microsoft's admin portal is barebones at best. Settings scattered across multiple admin centers—Teams Admin Center, M365 Admin Center, Azure Portal, PowerShell scripts for anything useful. Want to build call flows? Hope you know PowerShell. Need to manage desk phones? Good luck finding those settings. When issues arise, you're stuck opening support tickets and waiting.
Your IT team deserves better tools.
Paying Twice
Teams has experienced 112+ outages since August 2023. That's one significant outage every 4-5 days. When Teams goes down, businesses using Microsoft Teams Phone are completely offline. No calls. No meetings. No work.
- January 2024: 7-hour outage
- June 2025: 12-18 hour stop operating
- November 2024: 2-day outage
Can your business afford to stop?
Microsoft Teams Phone
Teams goes Down
Business Stops
No Failover
Protection
PanTerra Teams App
Teams goes Down
Streams.AI Failover
Business Continues
Automatic Business Continuity
How It Works
SEAMLESS DAILY OPERATIONS
NORMAL BUSINESS HOURS
Your team works entirely within Microsoft Teams—no separate applications, no additional logins. PanTerra Teams App integrates directly into the Teams interface your employees already use.
Seamless Daily Operations
Click-to-call from any contact
Business SMS/MMS
Company number messaging
Secure Faxing
HIPAA-compliant transmission
Zero training required. Maximum productivity from day one.
Automatic Failover Protection
DURING TEAM OUTAGE
When Microsoft Teams experiences downtime, our intelligent monitoring system detects the outage within seconds andautomatically routes communications to our Streams.AI infrastructure.
Detection
System identifies Teams unavailability
Activation
Automatic failover to Streams.AI App (no s)
Protection Active
Business continuity maintained
Mobile Apps
Desktop Apps
IP Phones
Your business stays connected. Your customers still reach you. Your employees keep working through the teams outage.
Teams Available
TEAMS SERVICE RESTORED
When Microsoft Teams experiences downtime, our intelligent monitoring system detects the outage within seconds andautomatically routes communications to our Streams.AI infrastructure.
Teams Available
Service restoration detected
Auto Switchback
Seamless transition initiated
Normal Operations
Back to Teams interface
Business continuity insurance built directly into your daily workflow—invisible until you need it, invaluablewhen you do.
Everything You Need. Nothing You Don't.
Integrated Teams Application
Access PanTerra Teams App directly within Microsoft Teams as a dedicated application tab. Make calls, send SMS, transmit faxes—all from the Teams interface your team already uses.
What's included:
- Click-to-call from contacts and conversations
- Business SMS/MMS messaging
- Fax sending and receiving
- Visual voicemail with transcription
- Presence integration with Teams status
Benefit: Your team works entirely within Teams. No separate applications to open. No training required.
Automatic Business Continuity
When Teams experiences an outage, communications automatically fail over to PanTerra Streams.AI applications and IP phones. Zero configuration. Zero downtime. Zero manual intervention.
Failover targets:
- Streams.AI Mobile Apps
- Streams.AI Desktop Apps
- Streams.AI IP Desk Phones
Benefit: Never lose a customer call or miss a deadline because of a Microsoft outage. Your business continues operating while competitors wait for Microsoft service restoration.
No Microsoft Calling License
Get enterprise calling within Teams without paying Microsoft $8-12/user/month for Teams Phone licenses. Leverage your existing M365 investment without additional Microsoft fees.
Cost comparison (100 users):
- Microsoft Teams Phone: $9,600-$14,400/year extra
- PanTerra Teams App: $0 Microsoft licensing fees
Benefit: Save $9,600-$14,400 annually per 100 users compared to Microsoft Teams Phone.
Enterprise PBX + Call Center
Complete business phone system capabilities built into the platform.
PBX Features:
- Auto-attendants and IVR (powered by Luna AI)
- Call queues with intelligent routing
- Skills-based routing
- Call recording with compliant storage
- Conference calling
- Hunt groups and ring strategies
Call Center:
- Queue management and monitoring
- Real-time and historical analytics
- CRM integration (Salesforce, HubSpot, Dynamics)
- Quality monitoring dashboards
- Enterprise CX partnership for advanced CCaaS needs
Benefit: One platform for internal communications AND customer-facing operations. No separate call center solution required.
Award-Winning Streams.Ai Admin AI Portal
INTERNET TELEPHONY Excellence Award for Best AdminPortal
The Streams.AI Admin AI Portal is what Microsoft's Teams Admin Center should have been—powerful, intuitive, and actually useful for real IT work.
Unified Interface
Everything in ONE place. No switching between portals. Train admins in 2 hours, not 2 weeks.
Device Management
Real-time monitoring. Remote diagnostics. Zero- touch provisioning for all endpoints.
Visual Call Flow Designer
Drag-and-drop interface. No PowerShell required. Test before deployment.
Luna AI Receptionist
Natural language processing. Context-aware routing. 60%+ reduction in misdirected calls.
Administrative Tools
Bulk operations. RBAC. Complete audit trail. Advanced search and filtering.
Reporting & Analytics
CDR filtering. Usage patterns. Cost analysis. Custom report builder.
Benefit: Your IT team resolves issues in minutes instead of hours. Deploy new locations in days, not weeks. Manage thousands of devices from one interface. Build sophisticated call flows without coding.
Seamless Entra ID Integration
Single sign-on, automated user provisioning, unified identity management. Integrate with your existing Azure AD (Entra ID) using industry-standard protocols.
Integration features:
- SAML 2.0 & OAuth 2.0 authentication
- SCIM-based automatic provisioning
- MFA enforcement inheritance
- Conditional access policy support
- RBAC (Role-Based Access Control)
- Comprehensive audit logging
Benefit: Simple deployment in days, not months. Centralized control. Enhanced security. No duplicate identity management.
Unified Management Console
Configure in minutes what takes hours in Microsoft's portals:
- User provisioning and phone number assignment
- Call routing and forwarding rules
- Voicemail settings and greetings
- Device provisioning and management
- Call recording policies
- Emergency routing protocols
Intelligent Device Management
Live Device Dashboard
See status of every endooint in real-time.. desk onones, moolie doos, desktoo clients
Remote Diagnostics
Troubleshoot device issues without touching the device. View network status, registration state, firmware version
Zero-Touch Provisioning
Pre-configure devices before they arrive. User plugs in, device auto-configures
Bulk Operations
Deploy firmware updates to 100 devices simultaneously. Change settings across entire locations
Configuration Templates
Create device templates by role, department, or location. Deploy consistent configs in seconds
Proactive Monitoring
Receive alerts before devices fail. Identify patterns across your deployment
Real-world example:
Your Chicago office reports phone issues at 2pm.
Microsoft's process:
- Log into Teams Admin Center (wait, was it M365 Admin Center?)
- Find user settings (across 3 different portals)
- Can't see device status remotely
- Schedule site visit or overnight new device
- Problem persists for days
Streams process:
- Open Device Management console
- See all Chicago devices at a glance
- Identify firmware mismatch on 5 phones
- Push firmware update remotely
- Problem resolved in 10 minutes
Your Chicago office never loses productivity.
Visual Call Flow Designer
Microsoft requires: Power Shell scripts, regex patterns, trial-and-error testing across multiple admin centers.
Streams provides: Drag-and-drop visual interface.
Build complex call routing:
- Time-of-day routing (business hours, lunch breaks, holidays)
- Holiday schedules with exceptions
- Overflow and failover rules
- Skills-based queue routing
- Emergency call handling
- Voicemail routing logic
- Luna.Al receptionist integration
Example:
Your sales team needs different routing on weekends vs. weekdays, with overflow to voicemail after 3 rings, unless it's a VIP caller (identified by caller ID), who should always reach on-call manager.
Microsoft: Write PowerShell script. Test. Break production. Write another script. Repeat.
Streams: Drag boxes. Connect arrows. Set conditions. Test with simulator. Deploy. Done in 5 minutes.
Luna Al Intelligent Receptionist
Traditional auto-attendants frustrate callers:
*Press 1 for sales, press 2 for support, press 3 for billing, press 4 to hear these options again..."
Luna Al uses natural language processing:
Caller says:
"I need to talk to someone in sales about renewing my contract."
Luna Al understands:
- Department: Sales
- Topic: Renewal (existing customer)
- Urgency: Standard
Luna routes to:
Account Management queue (not new sales queue), flags as renewal opportunity, provides context to receiving agent.
How Luna AI makes your business smarter:
- Understands intent from natural speech
- Routes based on context, not rigid menus
- Learns from routing patterns over time
- Reduces misdirected calls by 60%+
- Improves customer experience significantly
- Integrates seamlessly with your call flows and CRM
Configuration: Build Luna's knowledge base visually in the admin portal. Define routing rules using drag-and-drop interface. No coding. No AI expertise required.
Bulk Operations That Actually Work
Microsoft's bulk operations:
- Limited to basic tasks
- Frequent timeout errors
- No progress visibility
- Manual verification required
- Often fails midway through large operations
Streams bulk operations:
- Add/modify/remove hundreds of users in one operation
- Update call routing for entire departments
- Change device configurations across locations
- Export comprehensive reports
- Real-time progress tracking with success/failure counts
- Automatic validation and error handling
- Rollback capability if needed
Real scenario: You're deploying to a new 200-person location.
Microsoft approach: Add users one by one (or in small batches that frequently time out). Configure settings individually. Manually assign phone numbers. Cross fingers. Fix failures individually. Takes 3-4
Streams approach: Import CSV with all users and settings. Review in preview mode. Execute bulk operation. Monitor progress dashboard. Entire location provisioned in 2 hours.
Comprehensive Reporting & Analytics
Built-in reports (no third-party tools required):
- Call Detail Records (CDR) with advanced filtering
- Usage trends by user, department, location
- Cost analysis and allocation
- Compliance and audit reports
- Custom report builder
- Export to Excel, PDF, or API integration with your BI tools
One Application. One Interface. Zero Training.
PanTerra Teams App integrates directly into Microsoft Teams—your team
already knows how to use it.
01
Access the App
Click the PanTerra icon in Teams' left navigation rail. Opens as a dedicated tab—just like SharePoint, Power BI, or any other Teams app.
Teams Sidebar Integration
02
Make Calls
Enterprise calling with full PBX features, all within Teams.
Click-to-call from any contact
Dial pad for external numbers
Call history & active controls
Mute, hold, transfer, record
Call Interface
03
Send/Receive Business SMS
Professional SMS/MMS from your business number.
Text customers from business number
Full conversation history
Send images & files via MMS
Group messaging supported
SMS Interface
04
Send/Receive Faxes
HIPAA-compliant fax transmission for regulated industries.
Upload documents to fax
Receive faxes as PDFs
Complete fax history & archive
HIPAA-compliant transmission
Fax Interface
Unified communications directly in Microsoft Teams — no context switching, no additional logins, no training required.
What Happens When Teams Goes Down
Automatic failover in under 60 seconds—your business never stops.
Normal Operations
99.9% of the time
- Users work in Microsoft Teams
- Access PanTerra Teams App within Teams interface
- Make calls, send SMS, transmit faxes
- Everything works seamlessly
Teams Outage Detected
0-60 seconds
- PanTerra monitoring system detects Teams service interruption
- Intelligent routing initiates failover protocol
- Users receive push notification: "Teams unavailable -switching to Streams apps"
Automatic Failover Active
60+ seconds
All communications route to Streams applications:
Streams.Ai Mobile App
Streams.Ai Desktop App
IP Desk Phones
During failover: Inbound calls route to user's
designated failover device. Users access
voicemail, call history, and contacts. Business
continues operating normally.
Teams Service Restored
Automatic
- System detects Teams availability restored
- Automatic switchback to Teams App interface
- Users receive notification: "Teams restored - resumingnormal operations"
- Complete audit trail of failover event maintained
IT Administrator Role
Zero Manual Intervention
Nothing. The system handles
everything automatically—you can
focus on strategic initiatives.
Business Impact
Uninterrupted Operations
Your customers and employees
experience seamless service
continuity.
CEO's Perception
"Our phones workbetter thananyone else's."
Leadership sees reliable,
professional communication
infrastructure.
Deploy in Hours with Entra ID Integration
Security. Automation. Simplified Management.
PanTerra Teams App integrates directly with Microsoft Entra ID (Azure Active Directory),giving you enterprise-grade identity management without additional complexity.
Your users authenticate once. Everything synchronizes automatically.
Single Sign-On
Users authenticate with their existing Microsoft credentials. No separate passwords. No additional login screens. Secure, seamless access to PanTerra Teams App within Teams.
Protocols: SAML 2.0, OAuth 2.0
Automatic Provisioning
Add a user in Entra ID → Automatically provisioned in PanTerra Remove a user in Entra ID → Access instantly revoked across all systems
No manual administration. No security gaps.
Standard: SCIM-based synchronization
Centralized Control
Manage permissions, policies, and access from your existing Entra ID console. One administrative interface for Microsoft 365 and PanTerra.
Inherited policies: MFA, conditional access, RBAC, audit logging
Technical Specifications
INTERNET TELEPHONY Excellence Award
Best Admin Portal
The Streams Admin.AI Portal—the same interface that manages your Teams App deployment—has been recognized as the industry's best unified communications management portal.
What sets it apart:
- Everything in one portal (no Microsoft multi-portal hunting)
- Comprehensive device management with remote diagnostics
- Visual call flow designer (no PowerShell required)
- Luna AI intelligent receptionist integration
- Intuitive interface that IT teams actually enjoy using
Microsoft Certified Partner
Teams Platform Integration
PanTerra Teams App meets Microsoft's certification requirements for Teams ecosystem integration, validating security, compatibility, and enterprise readiness.
SOC 2 Type II Certified
Enterprise Security & Compliance
Independent audit validation of our security controls, data protection, and operational procedures.
HIPAA Compliant
Healthcare-Grade Privacy
Business Associate Agreement (BAA) available. Complete Audit trails. Encrypted communications end-to-end.
25 Years of Enterprise UCaaS
PanTerra's Teams App isn't a startup experiment—it's the latest innovation from a platform that's been delivering enterprise communications since 2001.
Platform Metrics:
(36 months)
Who Relies on Streams.AI Platform:
Trading desks, wealth management firms, and Banks needing SOC 2 compliance and call recording for regulatory requirements.
Companies with remote workforces, multiple locations, and complex call routing needs across time zones.
Why this matters:
The same infrastructure powering these mission-critical deployments now extends to your Microsoft Teams environment —enterprise reliability where your users already work.
Your Competitive Advantage:
You're getting:
Battle-tested platform (25 years of enterprise UCaaS)
Award-winning management tools (recognized by industry experts)
Microsoft-certified integration (validated by Microsoft's standards)
Enterprise-grade security (SOC 2, HIPAA, comprehensive compliance)
You're getting:
Battle-tested platform (25 years of enterprise UCaaS)
Award-winning management tools (recognized by industry experts)
Microsoft-certified integration (validated by Microsoft's standards)
Enterprise-grade security (SOC 2, HIPAA, comprehensive compliance)
From Decision to Deployment in Days, Not Months
Discovery
1
- 30-minute consultation
- Review your current environment
- Identify requirements and pain points
- Design custom solution architecture
Integration Setup
2
- Connect Entra ID for SSO and provisioning
- Configure Teams App integration
- Set up user groups and permissions
- Test with pilot users
Migration
3
- Port existing phone numbers
- Configure auto-attendants and call flows (includingLuna AI)
- Set up Streams.AI failover apps
- Train administrators on award-winning portal
Go Live
4
- Roll out to all users
- Activate business continuity monitoring
- 30-day white-glove support included
What You'll See in Your Demo:
Demo Request Form
Your Information:
30 minutes. Your schedule. Worth your time.