Advanced Technology:
Make the Move to a Better Cloud

Would You Like to Explore Our Advanced Feature Set?

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Advanced Features to Meet Your Specific Needs

Our vision is to completely change how enterprises conduct business by delivering the most comprehensive suite of cloud-based, fully managed IT services that empower people to work better by increasing productivity, enhancing communications, simplifying collaboration and enhancing globalization efficiencies.

The Future of Business Communications

Advanced PBX

Enhanced security with MFA-Advanced call routing with find-me/follow-me routing. Supports multiple IP devices per user including IP phones, mobile phones, and softphones.
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Collaboration Among Employees

Join a web, audio or video conference call with a single click. Use individual and group messaging to communicate with colleagues quickly and easily.

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Cloud PBX

There's no need to have Private Branch Exchange (PBX) equipment in your location — a VoIP provider does it for you. Our virtual phone system runs over an internet connection and provides an easy set up for your business. 
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Secure and Reliable Business Phone System

Hosted PBX has all the hardware at the cloud provider's end, so the only requirement for our hosted PBX customers are cellphones and signaling devices.

Contact Center

One key advantage we support is inbound and outbound blended calling to maximize agent productivity. Paired with the advanced features below, PanTerra is ready to meet your unique needs. 
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AI-Based Agent Assist

Use AI to suggest next best action and streamline the agent workflow experience.
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Inbound & Outbound Blended Calling

Seamlessly move between inbound and outbound calling queues to maximize agent productivity.
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Customer Journey Tools

Empower agents to deliver personalized services and a seamless customer journey.

Video Conferencing

One advantage is that we support webinars at no charge with features such as raise hands and customer user profiles to control media channel access. Below are some of our other advanced features. 
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Background Replacement With Blur Option

Apply a virtual background for a more professional image from one of the pre-loaded images or upload your own.
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Supervisory Modes

With Streams Unified Live Monitor, silent listen, whisper and barge-in supervisory modes (video bombing) can be configured on any user with Multi-Factor Authentication which adds powerful management capabilities to a video conference meeting.
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Physical Meeting Room Support

Meeting Rooms allow any user to be able to easily create, edit and schedule a Connect session for a physical meeting room location with a Start PIN. 

Team Rooms

Team Rooms allows you to create unlimited multi-media collaboration rooms where you can share and collaborate with distributed teams all over the world.
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Live Video Streaming

Stream live video broadcasts to hundreds of viewers from your desktop or mobile device, perfect for company or product announcements.
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Stream Multiple Conversations

From multiple roles(administrator, owner, editor, and viewer), to maximize productivity and responsiveness in a real-time environment. 
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Secure Content Uploading & Storage

All team room content is stored securely in Streams HIPAA-compliant SmartBox cloud storage platform.

File Sharing

We offer advantages such as centralized administration, file versioning and undelete, and multi-level access and share control. Below are some of our other advanced features. 
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Customize Your Sharing

Using multiple share privileges, levels, and password protection, share content via links: Stream sharing, Outlook/Gmail sharing and file/folder sharing.
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Independent Device Syncing

Individually sync content to each of your remote devices, improving productivity and protecting sensitive documents. Remotely logout any device.
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Multi-Level File & Directory Sharing

With SmartBox, uniquely share any file or folder in any directory to anyone including different users or users with different permissions than its parent directory.

Business Analytics

With advanced features to provide you with the more technical aspects of PanTerra, you're unlikely to switch networks again. Check out some of those features below. 

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Get the Right Information to the Right People

Customize alerts and notifications to eliminate duplicate efforts, save time and improve responsiveness.
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Lightening Fast Response

Take immediate corrective action with the appropriate people through built-in, multi-channel communications features from audio/video calling to web meeting.
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Detailed Instant and Automated Reporting

Generate ad hoc reports instantly or set up periodically scheduled reports to maintain regular review of your company's performance.

Integrations

A key feature is our AppDesigner with Streamlet custom development platform that allows customers to create full custom communications applications such as a billing IVR system all without Streams. Below are a few of our other advanced features. 
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Open APIs

Use your own front-end application and Streams' reliable voice network to access and manage call recordings. Access or delete any or all call recorders for a user with Click-to-Call and CDR APIs. 

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Click-to-Call API

Make or receive calls anywhere in the world with our custom integrations and integrated telephony into CRMs to suit customer needs. 
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Account User Management

Simplify and centralize user management under 3rd party applications such as Active Directory so  you can manage users from a single directory with both standard and customer fields support.

Business Phones

With integrated softphones, enhanced call recording and voicemail, and automatic call routing, you can't go wrong with our advanced features. Check out our other advantages below. 
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Hardware as a Service (HaaS)

Deliver the most up to date on-premises phones (Poly and Yealink) to your company for no up front capital cost and a low monthly fee.
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Advanced IP Phones

We support up to two of our latest IP full-color phone devices from Yealink and Poly, which come fully configured and ready to plug in to register from multiple locations.

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ATAs for Analog Devices

Single and multi-port ATA devices provide support for analog devices such as analog phones, PA systems or door locks.

Don't Just Take Our Word for It.
See Why Customers Love PanTerra.

They have by far the best support! I can dial 611 from any phone and someone is waiting right away to help. They have yet to not solve a problem quickly and efficiently. The person on the other end is polite, and extremely knowledgeable. Fantastic support compared to any company we've dealt with to date - just as promised!
Samer Samaan
Marketing Director
I've been using PanTerra for several months now and I have to say, their support has been a standout feature for me. The support team is incredibly reliable, responsive, and efficient, and they have been instrumental in ensuring that our organization runs smoothly. 
Otis Collins
Sr. Manager
Anytime I have to reach out to customer support it is always for very minimal things. Sometimes I need help navigating the admin portal, and support is very good about showing HOW to do things rather than just doing it and saying you're good to go. They want you to understand the system as well and become more efficient.
Justin Dobbins
Computer and Information Systems Manager
Streams support has never had to call me back; they have always addressed the issue (which was mostly operator error) before we hung up.
John Lydon
Senior Property Manager
They are always quick to respond and help me with anything. They will ask questions if needed but usually they will quickly take care of whatever I need within 12 hours of sending in a ticket. I love that they don't ask me to do it with instructions unless I'm asking for instructions for next time.
Caleb Hannon
Chief of Operations
The team is always helpful and responsive. It sometimes takes a while longer to get resolutions, but in general I can rely on getting a resolution and hearing a response within a few minutes!
Joshua Harrison
Director of Donor Ministries

What is End-to-End WAN?

PanTerra is more than the cloud. Our robust HaaS program provides the newest phones and hardware options to ensure you can connect to the cloud seamlessly and reliably.

SD-WAN Solution
PanTerra has partnered with Bigleaf Networks to provide an unparalleled SD-WAN solution which provides a complete software defined WAN solution when you want the highest level of reliability, resilience and manageability for your WAN network. With PanTerra's Bigleaf SD-WAN solution, your WAN network will automatically apply QoS to critical services and automatically find the best circuits to route traffic through. With real-time fail-over, business continuity will always be maintained.
SmartBand MPLS Solution
PanTerra can deploy a fully customized MPLS networks when you want the highest level of security and service. PanTerra's MPLS solution keeps all your data and communications off the open Internet with a dedicated circuit from your location to our cloud. Optionally, PanTerra can also connect into your already existing MPLS network too.
SmartBand Open Internet Solution
Looking for a cost-effective but fully managed means of connecting to our service? Choose our open Internet solution which provides single or dual connectivity through a variety of physical media including DSL, cable, T-1s, fiber and Ethernet Over Copper (EoC).

Industry leading Stability for 20 Years

PanTerra is more than the cloud. Our robust HaaS program provides the newest phones and hardware options to ensure you can connect to the cloud seamlessly and reliably.

Reliability
With redundancy built-in to every level from hardware to servers and connectivity, you can be confident that PanTerra will maintain your business continuity 24/7/365. Full monitoring and auto-recovery algorithms are designed into every service.
Availability
PanTerra delivers greater than 99.9% service uptime with resiliency and redundancy built into every critical service.
Scalability
With a 100% cloud infrastructure, PanTerra can deliver virtually unlimited scalability for your enterprise to deploy and accelerate growth anywhere in the world.
Security
PanTerra is the only cloud service provider that offers full end-to-end HIPAA/HITECH compliant secure cloud service. Data is encrypted in-transit as well as at rest in the cloud. Full Multi-Factor Authentication of all devices ensures your data is secure.
QOS
PanTerra monitors and maintains Quality of Service (QoS) 24/7/365 to ensure your business operates at peak performance Both inter and intra service QoS metrics are monitored.
SLA
PanTerra maintains and guarantees the highest levels of Service Level Agreement (SLA) available and with a 30-day money-back guarantee, you can be confident in deploying Streams to your enterprise.
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Service Level Agreement

What You Can Expect from PanTerra

 

Supercharge Your Communications for Free!

Get a free PanTerra Streams account and enjoy on-net audio/video calls, video conferencing, team collaboration, secure file sharing, and more.
  • Skyrocket productivity

  • Integrate seamlessly

Speak to a Cloud-Pro Today

If you're ready to learn more or switch to PanTerra, our team is ready to help. Super fast and easy migration and deployment gets you up and running within 1 day.