Would You Like to Explore Our Advanced Feature Set?
Advanced Features to Meet Your Specific Needs
Our vision is to completely change how enterprises conduct business by delivering the most comprehensive suite of cloud-based, fully managed IT services that empower people to work better by increasing productivity, enhancing communications, simplifying collaboration and enhancing globalization efficiencies.
Advanced PBX
Enhanced security with MFA-Advanced call routing with find-me/follow-me routing. Supports multiple IP devices per user including IP phones, mobile phones, and softphones.
Collaboration Among Employees
Join a web, audio or video conference call with a single click. Use individual and group messaging to communicate with colleagues quickly and easily.
Cloud PBX
There's no need to have Private Branch Exchange (PBX) equipment in your location — a VoIP provider does it for you. Our virtual phone system runs over an internet connection and provides an easy set up for your business.
Secure and Reliable Business Phone System
Hosted PBX has all the hardware at the cloud provider's end, so the only requirement for our hosted PBX customers are cellphones and signaling devices.
Contact Center
One key advantage we support is inbound and outbound blended calling to maximize agent productivity. Paired with the advanced features below, PanTerra is ready to meet your unique needs.
AI-Based Agent Assist
Use AI to suggest next best action and streamline the agent workflow experience.
Inbound & Outbound Blended Calling
Seamlessly move between inbound and outbound calling queues to maximize agent productivity.
Customer Journey Tools
Empower agents to deliver personalized services and a seamless customer journey.
Video Conferencing
One advantage is that we support webinars at no charge with features such as raise hands and customer user profiles to control media channel access. Below are some of our other advanced features.
Background Replacement With Blur Option
Apply a virtual background for a more professional image from one of the pre-loaded images or upload your own.
Supervisory Modes
With Streams Unified Live Monitor, silent listen, whisper and barge-in supervisory modes (video bombing) can be configured on any user with Multi-Factor Authentication which adds powerful management capabilities to a video conference meeting.
Physical Meeting Room Support
Meeting Rooms allow any user to be able to easily create, edit and schedule a Connect session for a physical meeting room location with a Start PIN.
Team Rooms
Team Rooms allows you to create unlimited multi-media collaboration rooms where you can share and collaborate with distributed teams all over the world.
Live Video Streaming
Stream live video broadcasts to hundreds of viewers from your desktop or mobile device, perfect for company or product announcements.
Stream Multiple Conversations
From multiple roles(administrator, owner, editor, and viewer), to maximize productivity and responsiveness in a real-time environment.
Secure Content Uploading & Storage
All team room content is stored securely in Streams HIPAA-compliant SmartBox cloud storage platform.
File Sharing
We offer advantages such as centralized administration, file versioning and undelete, and multi-level access and share control. Below are some of our other advanced features.
Customize Your Sharing
Using multiple share privileges, levels, and password protection, share content via links: Stream sharing, Outlook/Gmail sharing and file/folder sharing.
Independent Device Syncing
Individually sync content to each of your remote devices, improving productivity and protecting sensitive documents. Remotely logout any device.
Multi-Level File & Directory Sharing
With SmartBox, uniquely share any file or folder in any directory to anyone including different users or users with different permissions than its parent directory.
Business Analytics
With advanced features to provide you with the more technical aspects of PanTerra, you're unlikely to switch networks again. Check out some of those features below.
Get the Right Information to the Right People
Customize alerts and notifications to eliminate duplicate efforts, save time and improve responsiveness.
Lightening Fast Response
Take immediate corrective action with the appropriate people through built-in, multi-channel communications features from audio/video calling to web meeting.
Detailed Instant and Automated Reporting
Generate ad hoc reports instantly or set up periodically scheduled reports to maintain regular review of your company's performance.
Integrations
A key feature is our AppDesigner with Streamlet custom development platform that allows customers to create full custom communications applications such as a billing IVR system all without Streams. Below are a few of our other advanced features.
Open APIs
Use your own front-end application and Streams' reliable voice network to access and manage call recordings. Access or delete any or all call recorders for a user with Click-to-Call and CDR APIs.
Click-to-Call API
Make or receive calls anywhere in the world with our custom integrations and integrated telephony into CRMs to suit customer needs.
Account User Management
Simplify and centralize user management under 3rd party applications such as Active Directory so you can manage users from a single directory with both standard and customer fields support.
Business Phones
With integrated softphones, enhanced call recording and voicemail, and automatic call routing, you can't go wrong with our advanced features. Check out our other advantages below.
Hardware as a Service (HaaS)
Deliver the most up to date on-premises phones (Poly and Yealink) to your company for no up front capital cost and a low monthly fee.
Advanced IP Phones
We support up to two of our latest IP full-color phone devices from Yealink and Poly, which come fully configured and ready to plug in to register from multiple locations.
ATAs for Analog Devices
Single and multi-port ATA devices provide support for analog devices such as analog phones, PA systems or door locks.
Trusted for Over 20 Years
Trusted by businesses of all sizes.
