Westwind Limousines

SUMMARY

Westwind Limousine is a premier limousine and executive limo bus company located in Dayton, Ohio, serving the area for 25 years. They offer top-of-the-line fleet of limos, executive limo buses, and luxury sedans for various events such as proms, weddings, birthdays, and corporate events. In addition, they also offer airport pick-up and drop-off services as well as limo rides for concerts and sporting events.

Westwind's commitment to providing exceptional service is reflected in their attention to detail and personalized touch, always prioritizing customer satisfaction.

Due to their reliance on a number of platforms that did not interface with one another, they faced various communication and collaboration challenges. After comparing numerous options, they decided to use the UCaaS platform from PanTerra Networks to boost teamwork, reorganize their communication channels, and better meet the demands of their clients.

Why PanTerra Works for Westwind Limousines

Easy Set-Up
Easy to Use
Customer Service is Good

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THE CHALLENGE

Difficulty in coordinating multiple reservations

Managing multiple reservations for different clients at the same time can be a daunting task for any transportation company. It can lead to errors and miscommunications, which can result in delays and dissatisfied customers

Inefficient communication channels

Transportation companies often use multiple communication channels such as phone, email, and messaging apps, which can lead to confusion and decreased productivity. For instance, if a customer sends an email with a special request, it may go unnoticed if the team member responsible for checking emails is not available.

Lack of visibility into customer needs

Transportation companies may find it challenging to keep track of their customers' preferences, special requests, and feedback. Without a centralized system to manage customer information, it can be difficult to provide personalized service that meets their unique needs.

Costly and complex hardware and software solutions

Traditional on-premise hardware and software solutions for communication and collaboration can be expensive and complex to maintain. It can be challenging for smaller transportation companies to justify the costs and resources required to implement such solutions.

Safety and regulatory compliance

Transportation companies need to ensure their operations meet safety and regulatory compliance standards. This can lead to added paperwork and administrative tasks, which can take time away from other critical tasks such as customer service and scheduling.

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Best phone service at the best price.

We found PanTerra to be a superior product to the
competition.

PanTerra Networks has exceeded our expectations. The level of customer service has been nothing short of amazing.

Mike McKinney, General Manager

Samer Samaan, Marketing Director

Why Westwind Limousines Chose to Use PanTerra

Westwind Limousine Service chose to use PanTerra's UCaaS platform due to the multitude of benefits it offers to their business. Firstly, the platform's ability to integrate multiple communication channels, such as voice, text, chat, and file exchange, into a single platform was a key factor for Westwind. This integration allows for more efficient and effective communication between employees and customers, resulting in increased productivity and improved customer satisfaction.

Secondly, PanTerra's cloud-based solution allows for remote collaboration and communication, which is crucial for Westwind's business model that often requires employees to work remotely. With the ability to communicate and collaborate seamlessly from any location, Westwind can ensure that deadlines are met and customers' needs are addressed promptly.

Additionally, the platform's ability to provide real-time analytics and reporting was important to Westwind. The ability to gain insights into call and message data can help the company improve their operations and customer service. With PanTerra, Westwind has access to detailed call logs, message logs, and other communication data that can be used to identify areas for improvement and optimize their operations.

Overall, Westwind Limousine Service chose to use PanTerra's UCaaS platform due to its ability to streamline communication, enable remote collaboration, and provide valuable analytics and reporting. By utilizing this platform, Westwind is able to provide exceptional service to their customers while improving their internal operations.

PanTerra’s Unified Solution included

Phone Systems

Create an unlimited number of secure conferencing rooms for internal and external users.

Transfer Calls

Enhanced security and waiting room features prevent unauthorized users from joining your sessions.

Emergency Calls

Through Streams' reliable service, easily connect with crystal clear, HD video/audio conferencing. Every time.

Easy Setup and Use

Conduct large meetings or webinars with speaker, audience and custom user roles for up to 1K users.

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If you're ready to switch to PanTerra, our team is ready to help. Super fast and easy migration and deployment gets you up and running within 1 day.

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USE CASE FOR UCAAS PLATFORMS

Collaborating remotely

With the ability to use video conferencing, screen sharing, and virtual whiteboards, transportation companies can collaborate remotely more effectively. This is especially important for companies with employees in different locations or for those working from home. For instance, team members can share files, review routes, or discuss logistics during virtual meetings, without the need for in-person gatherings.

Streamlining communication channels

By integrating voice, text, chat, and file exchange into one unified platform, transportation businesses can streamline communication between employees and customers. For example, if a customer needs to update their pick-up time for a limo ride, they can easily send a text message or use the chat function to communicate with the company's dispatch team. This can help avoid missed calls, emails, or messages from different channels and increase productivity

Responding quickly to customer needs

With PanTerra's cloud-based platform, transportation businesses can easily access customer information and communication history, enabling them to respond quickly to customer needs. For instance, if a customer has an urgent transportation request, the company can quickly access their contact information and communication history to provide a timely response. This can help improve customer satisfaction and loyalty.

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Driving Business Forward for Westwind Limousines