They have by far the best support! I can dial 611 from any phone and someone is waiting right away to help. They have yet to not solve a problem quickly and efficiently. The person on the other end is polite, and extremely knowledgeable. Fantastic support compared to any company we've dealt with to date - just as promised!
I've been using PanTerra for several months now and I have to say, their support has been a standout feature for me. The support team is incredibly reliable, responsive, and efficient, and they have been instrumental in ensuring that our organization runs smoothly.
Anytime I have to reach out to customer support it is always for very minimal things. Sometimes I need help navigating the admin portal, and support is very good about showing HOW to do things rather than just doing it and saying you're good to go. They want you to understand the system as well and become more efficient.
Streams support has never had to call me back; they have always addressed the issue (which was mostly operator error) before we hung up.
They are always quick to respond and help me with anything. They will ask questions if needed but usually they will quickly take care of whatever I need within 12 hours of sending in a ticket. I love that they don't ask me to do it with instructions unless I'm asking for instructions for next time.
The team is always helpful and responsive. It sometimes takes a while longer to get resolutions, but in general I can rely on getting a resolution and hearing a response within a few minutes!