ANALYTICS & REPORTING

POWERFUL GRAPHICAL REPORTS

See what you've been missing before... instantly.

POWERFUL GRAPHICAL REPORTING

Graphical reports provide an instant view into the performance of your company. Over 100 metrics can be viewed and customized!

INSTANT AND SCHEDULED REPORTING

Build reports instantly to see snapshots of performance or create custom scheduled reports and receive them daily, weekly, or monthly.

PERIOD-OVER-PERIOD REPORTS

Compare specific performance metrics across two different time periods such as month over month or year over year. See "over time" trends and comparisons instantly.

COMPARISON AND TRENDING REPORTS

Compare specific users across a variety of performance metrics. See complete trending reports to see who is the top performer.

BUSINESS INTELLIGENCE

Customizable analytics can monitor and detect sub-optimal performance, providing better business intelligence in real-time.

100+ CUSTOMIZABLE SLA/KPIs

Customize SLA/KPI triggers on over 100 business performance metrics so you can monitor and fine-tune your business instantly.

REAL-TIME ANALYTICS MONITOR

Monitor key performance metrics in real-time from any device. Watch trends and take action before issues become critical.

CUSTOMIZABLE NOTIFICATIONS

Customize notifications so that the right people get notified about the right issues at the right time, eliminating duplicate efforts and saving time.

BUILT-IN COMMUNICATIONS FACILITATES FASTER RESPONSE

With built-in unified communications features, take immediate corrective action such as calling, messaging or even screen sharing with the appropriate people, when an event happens.

SUPPORT FOR BOTH DESKTOPS AND MOBILE DEVICES

Don't be tied down to your office, take your business intelligence wherever you go with both desktop and mobile device support.
Get iOS app    Get Android app

DETAILED INSTANT AND SCHEDULED REPORTS

Generate ad hoc reports instantly or periodically schedule reports to maintain regular review of your company's performance.

UNLIMITED ANALYTICS

Unlimited analytic storage means you never have to worry about losing historical analytic data. You can see analytic data for the life of your account.

PERVASIVE ANALYTICS

Get analytics on all users in any location in your account, not just contact center agents and get analytics on all call events (including extension-to-extension), not just PSTN calls.

UNIFIED SOLUTION

Unified communications, team messaging and file sync & share in a single, fully customizable, secure cloud solution.

Streams cloud service

CENTRALIZED GROUP/CONTACT MANAGEMENT

Single, centralized management of groups and contacts significantly reduces repetitive contact management, increasing productivity.

INTEGRATED TEAM MESSAGING

Create unlimited team rooms and securely share SmartBox files and folders with ease. Annotate any document and get comments as feedback on any document.

INTEGRATED COMMUNICATIONS

Communicate and collaborate with team members seamlessly in the same application. Call a team memnber, initiate an audio or video conference or web meeting instantly.

SINGLE ADMINISTRATION

Single, easy to use administration portal for all services simplifies management, improves service consistency and reduces IT overhead.

INTEGRATION & INTEROPERABILITY

Streams can integrate and interoperate with most 3rd party applications, easily adapting to your existing IT infrastructure.

BROAD INTEGRATION

Streams provides the broadest level of integration and interoperability with 3rd party CRMs and applications as well as with other service providers, ensuring Streams can fit into your existing ecosystem.

MAKES CALLS FROM YOUR BROWSER

Streams allows you to one-click call from any phone number on any webpage in your browser. And you can place the call from any of your registered devices.

CUSTOMIZABLE WITH APPDESIGNER

Streams provides AppDesigner, a powerful programming platform which allows Streams to custom interoperate and integrate with virtually any 3rd party application. Learn more...

3RD PARTY SSO SUPPORT

Streams supports 3rd party Single Sign On (SSO) providers so you can simplify user access and centralize secure login.

COMMON BACK-END SERVICES

Common administration, billing, security, analytics and more - simplify management, accelerate deployments and reduce overhead costs.

REPORTING & ANALYTICS

Choose from hundreds of common reports as well as both graphical and table-based analytics. Create instant reports, scheduled reports and recurring reports to gain the most insight into your business.

MULTI-LOCATION BILLING

Flexible multi-location billing adapts to your company's expense model from centralized headquarter to distributed franchise and anything in between.

POWERFUL SECURITY

Enhanced security including HIPAA compliance, multi-factor authentication, centralized access control, single sign on and 24/7 monitoring are consistently applied to all services.

SINGLE ADMINISTRATION

Single, easy to use administration portal for all services simplifies management, improves service consistency, centralizes access control and reduces IT overhead.