UNIFIED COMMUNICATIONS

POWERFUL CLOUD PBX

The All-In-One Call, Text, Conference, Fax, Web Meeting Cloud Solution.

MULTI-LOCATION OPTIMIZED

With Streams, you can deploy a feature-rich, consistent, globally accessible telephone service throughout your enterprise, connecting employees and customers seamlessly.

INTEGRATED SOFTPHONE

Streams provides an integrated softphone that works on desktops and mobile devices. Streams also works with existing standard IP phones, simplifying deployments.

INTELLIGENT CALL ROUTING

Automatically route calls to your mobile devices, set up sequence, blast or time-of-day routing, seamlessly re-route active calls.

TEAM MESSAGING/
PRESENCE BUILT-IN

Set up Team rooms and share multi-media content to anyone. Show real-time presence with custom status.

FULL MOBILE DEVICE SUPPORT

With dedicated Apple and Android mobile apps, Streams lets you take all your communications and corporate content with you wherever you go.
Get iOS app    Get Android app

ENHANCED CALL RECORDING & VOICEMAIL

Flexible call recording options with storage of both call recordings and voicemails in the cloud means you'll never run out of storage.

BUILT-IN CONTACT CENTER

Full featured, enterprise-class contact center connects your customers and prospects instantly to the right resources.

ADVANCED QUEUING

Enterprise-level features such as unlimited queues, multiple intelligent routing algorithms, customer call-back, priority pull/push and agent transfer.

SUPERVISORY MODES

Silent listen, whisper and barge-in modes can be configured on any user. Multiple supervisory levels add powerful management capabilities.

LIVE MONITORING

Real-time monitoring of any agent with both ad hoc and scheduled reporting. Set up sophisticated SLA/KPI monitoring with real-time notifications.

BUSINESS ANALYTICS BUILT-IN

Over 100 customizable SLA/KPI performance metrics can be configured to monitor and tune your enterprise in real-time to maximize productivity. Learn more...

CUSTOMIZIBLE WITH APPDESIGNER

Create complex IVR and auto attendant applications with time-of-day and day-of-week scheduling that can also interface to your CRM. Learn more...

GRAPHICAL REPORTS

Powerful graphical reports show trends and anomalies instantly. Perform period over period comparisons as well as compare metrics between users.

FULL COLLABORATION

Streams ConnectMe provides integrated audio/video conferencing, multi-media messaging and full deskshare/web meeting functionality.

ONE CLICK HD AUDIO/VIDEO CONFERENCING

Initiate crystal clear HD video/audio conferencing with the built-in ConnectMe service. Conduct instant conferences with a team or set up a scheduled conference through Outlook.

MULTI-MEDIA MESSAGING

Streams provides ability to create unlimited team rooms and persistently share multi-media content including text, images, video, audio, and even SmartBox files and folders instantly.

INSTANT DESKSHARE/WEB MEETING

With ConnectMe, you can instantly share your desktop or even mobile screen! Set up full web meetings with audio/video/chat and deskshare options. Even send live streaming broadcasts.

INTEGRATED FILE SYNC & SHARE

With integrated SmartBox functionality, Streams lets you share files and folders securely. Streams is end-to-end HIPAA/HiTech compliant.

UNIFIED SOLUTION

Unified communications, team messaging and file sync & share in a single, fully customizable, secure cloud solution.

Streams cloud service

CENTRALIZED GROUP/CONTACT MANAGEMENT

Single, centralized management of groups and contacts significantly reduces repetitive contact management, increasing productivity.

INTEGRATED FILE SYNC & SHARE

Securely manage your corporate content with SmartBox while using Streams to securely share the content in the same application.

INTEGRATED TEAM MESSAGING

Communicate and collaborate with team members seamlessly in the same application. Share multi-media content and conduct a video conference or web meeting instantly.

SINGLE ADMINISTRATION

Single, easy to use administration portal for all services simplifies management, improves service consistency and reduces IT overhead.

INTEGRATION & INTEROPERABILITY

Streams can integrate and interoperate with most 3rd party applications, easily adapting to your existing IT infrastructure.

BROAD INTEGRATION

Streams provides the broadest level of integration and interoperability with 3rd party CRMs and applications as well as with other service providers, ensuring Streams can fit into your existing ecosystem.

MAKES CALLS FROM YOUR BROWSER

Streams allows you to one-click call from any phone number on any webpage in your browser. And you can place the call from any of your registered devices.

CUSTOMIZABLE WITH APPDESIGNER

Streams provides AppDesigner, a powerful programming platform which allows Streams to custom interoperate and integrate with virtually any 3rd party application. Learn more...

3RD PARTY SSO SUPPORT

Streams supports 3rd party Single Sign On (SSO) providers so you can simplify user access and centralize secure login.

COMMON BACK-END SERVICES

Common administration, billing, security, analytics and more - simplify management, accelerate deployments and reduce overhead costs.

REPORTING & ANALYTICS

Choose from hundreds of common reports as well as both graphical and table-based analytics. Create instant reports, scheduled reports and recurring reports to gain the most insight into your business.

MULTI-LOCATION BILLING

Flexible multi-location billing adapts to your company's expense model from centralized headquarter to distributed franchise and anything in between.

POWERFUL SECURITY

Enhanced security including HIPAA compliance, multi-factor authentication, centralized access control, single sign on and 24/7 monitoring are consistently applied to all services.

SINGLE ADMINISTRATION

Single, easy to use administration portal for all services simplifies management, improves service consistency, centralizes access control and reduces IT overhead.