Case Study

Law Firm with Multiple Offices Gains Reliability & Ease of Use


Masgras Professional Corporation is a law firm
based in Toronto, Kitchener, Mississauga, and
throughout Ontario.

They are dedicated to providing high-quality legal
services in Personal Injury Law, Business Law,
Citizenship and Immigration. They needed a
reliable and scalable UCaaS solution that could
enhance their business communication
and provide a unified platform for all their
employees indifferent countries to connect with
clients seamlessly. After evaluating multiple
options, Masgras Professional Corporation
selected PanTerra Networks' cloud-based UCaaS
platform, PanTerra Streams. The implementation
of PanTerra Streams was smooth and hassle-free,
and Masgras Professional Corporation has been
very satisfied with the results.

Why PanTerra Works for Masgras

  • Easy Set-Up

  • Easy to Use

  • Customer Service is Good

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Inefficient communication channels
Law firms face multiple communication channels that are not integrated, leading to confusion and decreased productivity. For instance, using different communication tools like email, phone, and fax may lead to missed messages or critical information.
Difficulty in collaborating remotely
The legal industry is increasingly moving towards remote work, and firms may struggle with a lack of communication and decreased collaboration between team members, which can hinder productivity and result in missed deadlines.
Inability to quickly respond to customer needs
Difficulty in responding quickly to client needs due to ineffective communication channels or a lack of visibility into client needs may result in dissatisfied clients and lost business.
Lack of integration between different communication tools
Using multiple communication tools that do not integrate can lead to confusion and decreased productivity. For instance, using different tools for voice, text, chat, and file exchange may lead to confusion and missed messages.
Costly and complex on-premise hardware and software solutions
Law firms may struggle with the high costs and complexity of maintaining on-premise hardware and software solutions for communication and collaboration needs. This can be a barrier to small and medium-sized firms that may not have the resources to invest in such solutions.
Proud to be using PanTerra, the best UCaaS platform on the market.
PanTerra stands head and shoulders above the competition in their ability to integrate all of the necessary functions. 
We chose PanTerra because it offers the best combination of features and price, and is much more customizable than its competitors. 
Jeffrey Chupa, Legal Project Manager
Jeffrey Chupa, Legal Project Manager
Jeffrey Chupa, Legal Project Manager

Why Masgras Professional Corporation Chose to Use PanTerra

Masgras Professional Corporation chose to use PanTerra's UCaaS platform because it addressed their specific communication and collaboration needs. As a law firm that deals with personal injury cases, efficient communication is critical to ensure that they can provide the best service possible to their clients. The platform's ability to integrate multiple communication channels, including voice, text, chat, and file exchange, into one centralized platform made it easier for Masgras to manage and respond to client needs in a timely manner.

Moreover, the platform's cloud-based nature provided the flexibility and scalability necessary to meet the needs of the firm's remote work setup. It allowed team members to collaborate seamlessly from anywhere, eliminating the potential for missed deadlines or a lack of communication that can hinder productivity. Additionally, the platform's ability to provide advanced analytics and reporting helpedMasgras better understand their clients' needs, further improving their service.

In summary, Masgras chose to use PanTerra's UCaaS platform because it addressed their specific communication and collaboration challenges, while providing the flexibility and scalability required to support their remote work setup. The platform's ability to integrate multiple communication channels and provide advanced analytics and reporting also helped the firm better serve their clients.

PanTerra’s Unified Solution included

Phone Systems
Create an unlimited number of secure conferencing rooms for internal and external users.
Transfer Calls
Enhanced security and waiting room features prevent unauthorized users from joining your sessions.
Emergency Calls
Through Streams' reliable service, easily connect with crystal clear, HD video/audio conferencing. Every time.
Easy Setup and Use
Conduct large meetings or webinars with speaker, audience and custom user roles for up to 1K users.

A Deeper Look at Technology

For CTOs, CIOs, and IT Leaders

Your IT teams have specific needs. It's your job to keep things running smoothly. PanTerra Streams makes it easy. It is built and managed fully in-house by a team of engineers who understand what tech teams need for peace of mind and scalability. 


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If you're ready to switch to PanTerra, our team is ready to help. Super fast and easy migration and deployment gets you up and running within 1 day.


Law firms like Masgras can benefit from using PanTerra's cloud-based UCaaS platform to
streamline their communication channels, increase collaboration between team members, improve their ability to respond to customer needs, and reduce costs associated with on-premise hardware and software solutions, and improve their overall efficiency and productivity.


Improved collaboration and communication

Like Masgras, other law firms can use the PanTerra UCaaS platform to improve collaboration and communication between team members, regardless of their location. The platform offers a wide range of features, including voice, video, messaging, file sharing, and more, which can help lawyers and staff members stay connected and informed.


Enhanced security and compliance

Law firms deal with a lot of sensitive and confidential information, so it's important to ensure that their communication and collaboration tools meet industry-standard security and compliance requirements. The PanTerra UCaaS platform offers robust security and compliance features, such as end-to-end encryption, data retention policies, and compliance with HIPAA, FINRA, and other regulatory standards. 


Streamlined client communication

Law firms can use the PanTerra UCaaS platform to provide a more streamlined communication experience for their clients. With features like video conferencing, chat, and file sharing, law firms can easily share documents, hold meetings, and stay in touch with clients, no matter where they are located.


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