The City of Norwich Housing Authority was formed in the 1960's. The first employee was hired in 1975. Norwich Housing now owns 102 public housing units and provides rental assistance for lower-income families with the Section 8 Housing Choice Voucher Rental Assistance Program. As a community government entity, they faced communication challenges in managing their services and programs, and they needed a solution that could help them communicate efficiently with their community and employees. After evaluating different phone system solutions, Norwich Housing Authority selected PanTerra Streams, a cloud-based UCaaS platform that provided a simple setup and ease of use. With PanTerra Streams, they were able to set up four extensions and transfer calls between different users with ease. The platform also allowed them to have emergency options available after office hours by transferring calls to another phone. PanTerra Streams proved to be a cost-effective and reliable solution that fulfilled their communication needs, allowing them to focus on providing quality services and programs to the
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Your IT teams have specific needs. It's your job to keep things running smoothly. PanTerra Streams makes it easy. It is built and managed fully in-house by a team of engineers who understand what tech teams need for peace of mind and scalability.
Local government organizations can use PanTerra to improve communication channels with their constituents. By providing a single platform for voice, text, chat, and file exchange, local government organizations can streamline communication channels and ensure quick and efficient responses to inquiries and concerns from the public.
With many government employees working remotely, it's critical for local government organizations to have a communication platform that supports remote collaboration. PanTerra's cloud-based UCaaS platform enables government employees to easily communicate and collaborate from anywhere with an internet connection, which can help increase productivity and efficiency.
Many local government organizations are often operating with limited budgets, making cost-saving measures a top priority. By moving to a cloud-based UCaaS platform like PanTerra, local government organizations can reduce the costs associated with on-premises hardware and software solutions, while also benefiting from increased reliability and scalability.