Case Study: Statewide Windows and Doors

SUMMARY

Statewide Windows & Doors, a window and door installation company with over 25 years of experience, faced challenges in finding a reliable and cost-effective communications solution to meet their needs. After experiencing frustration with their previous provider, they turned to PanTerra Networks to improve their communication and collaboration capabilities.

With the help of PanTerra's robust features and exceptional support, Statewide Windows & Doors was able to streamline their operations and improve their customer service, all while saving on costs. PanTerra's advanced VOIP system and comprehensive reporting capabilities provided Statewide with unprecedented flexibility and visibility into their call handling process, allowing them to identify and address areas for improvement.

Overall, Statewide Windows & Doors’ experience with PanTerra Networks was overwhelmingly positive, and they would highly recommend the platform to other businesses in need of a reliable and cost-effective communications solution.

Why PanTerra Works for Statewide Windows & Doors

Easy Set-Up
Easy to Use
Customer Service is Good

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THE CHALLENGE

Inefficient communication channels

Statewide Windows & Doors may be facing challenges with multiple communication channels that are not integrated, leading to confusion and decreased productivity. This can be especially challenging for a business that operates across multiple locations or with remote workers.

Difficulty in collaborating remotely

Like many businesses, Statewide Windows & Doors may be facing challenges with remote work, which can lead to a lack of communication and decreased collaboration between team members. This can hinder productivity and result in missed deadlines.

Inability to quickly respond to customer needs

Statewide Windows & Doors may be struggling to respond quickly to customer needs due to ineffective communication channels or a lack of visibility into customer needs. This can lead to customer dissatisfaction and lost business.

Lack of integration between different communication tools

If Statewide Windows & Doors is using multiple communication tools that do not integrate, this can lead to confusion and decreased productivity. For example, employees may waste time switching between different tools, or important information may be missed.

Costly and complex on-premise hardware and software solutions

Statewide Windows & Doors may be facing challenges with the high costs and complexity of maintaining on-premise hardware and software solutions for communication and collaboration needs. This can be especially challenging for a small to medium-sized business like Statewide Windows & Doors.

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PanTerra has been a game-changer for our company.

We're absolutely thrilled with the service we receive from PanTerra.

We're overjoyed that we switched to Panterra, and we highly recommend them to companies of any size.

Samar Samaan, Marketing Director

Samer Samaan, Marketing Director

Why Statewise Windows & Doors Chose to Use PanTerra

Statewide Windows & Doors chose to use PanTerra for several reasons. Firstly, they were facing a number of communication and collaboration challenges, including multiple communication channels that were not integrated, difficulties in remote collaboration, and difficulty in quickly responding to customer needs. PanTerra offered a unified communication and collaboration platform that addressed all of these challenges and provided a single, easy-to-use solution for all of their communication needs.

In addition, Statewide Windows & Doors valued PanTerra's ease of use and flexibility. With a cloud-based solution, the platform was easy to set up and did not require any complex hardware or software installations. This allowed Statewide Windows & Doors to quickly get up and running, without the need for a dedicated IT staff or extensive training. The platform was also highly scalable, allowing Statewide Windows & Doors to easily add new users and features as their business grew.

Another key factor in Statewide Windows & Doors' decision to use PanTerra was the company's commitment to customer support. PanTerra offered extensive support and training resources, as well as a dedicated support team that was always available to assist with any issues or questions. This gave Statewide Windows & Doors the confidence to adopt the new platform, knowing that they would have the support they needed to ensure a successful transition and ongoing use.

PanTerra’s Unified Solution included

Phone Systems

Create an unlimited number of secure conferencing rooms for internal and external users.

Transfer Calls

Enhanced security and waiting room features prevent unauthorized users from joining your sessions.

Emergency Calls

Through Streams' reliable service, easily connect with crystal clear, HD video/audio conferencing. Every time.

Easy Setup and Use

Conduct large meetings or webinars with speaker, audience and custom user roles for up to 1K users.

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For CTOs, CIOs, and IT Leaders

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USE CASE FOR UCAAS PLATFORMS

Collaborating on projects remotely

With the ability to easily communicate through voice, video, chat, and file exchange, construction teams can collaborate more effectively even when working remotely. For example, architects and engineers can easily share design plans with contractors and subcontractors, and all parties can stay in communication throughout the project to ensure it is completed efficiently and on-time.

Streamlining communication channels

With all communication channels integrated into one platform, construction companies can avoid confusion and improve productivity. For example, a customer might contact Statewide Windows & Doors with a question about a project. Using the PanTerra UCaaS platform, customer service representatives can quickly access project details and communicate with the appropriate team members to provide a fast and accurate response.

Providing better customer service

With a more efficient and streamlined communication process, construction companies can better serve their customers. For example, if a customer needs to make a change to a project, the team can respond quickly and provide updated project plans in real-time. This level of responsiveness can help construction companies stand out from their competitors and improve customer satisfaction.

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The Game-Changing Solution for Statewide Windows & Doors' Communication Needs