25+
Years Operating since 2001
99.999%
Uptime SLA across the
platform
1
CEO — Arthur Chang has led
PanTerra since 2001
US-Built
Purpose-built Tier 4 data
center architecture
Built Different, By Design
PanTerra made a deliberate choice: serve mid-market and enterprise customers exceptionally well in the United States, rather than everyone adequately.
Privately Held. Focused.
PanTerra isn't chasing quarterly earnings or investor pressure. As a privately held company, every product decision is made around what enterprise customers actually need — not what drives mass-market signups. Under CEO Arthur Chang since 2001 — 25+ years serving enterprise customers, not residential consumers. Ooma (NYSE: OOMA) is publicly traded with approximately 75% residential revenue.
100% US-Based Support & Onboarding
Every support call, every onboarding session — handled by US- based engineers who understand enterprise deployments. Not an offshore call center, and not an upsell. Ooma's Tier II and Tier III support is located offshore in Manila. 24/7 live support with a 30- second response time SLA, included on every plan.
Enterprise Admin Portal
If your team ever managed an Avaya, Mitel, or ShoreTel PBX, you'll feel at home. PanTerra's Admin AI portal gives IT the depth of control your organization requires — everything unified under Single Sign- On. Ooma requires separate feature modules and lacks enterprise admin depth. One portal manages every user, every location, every service.
Franchise & Multi-Site Management
Manage billing, provisioning, and communications across dozens or hundreds of franchise locations from a single portal — with consolidated reporting and site-level control. Native multi-site billing with no per-location add-ons.
Tier 4 Data Center Infrastructure
PanTerra's infrastructure is built across multiple Tier 4 data centers in the United States. No AWS, no Azure, no Google Cloud — no shared- tenant cloud outages dragging down your phone system. Ooma operates 3 data centers (Canada, Virginia, San Jose) with a smaller global infrastructure footprint. 99.999% uptime SLA backed by independent infrastructure.
Dedicated Project Manager
Every deployment includes a dedicated US-based Project Manager who owns your implementation from kickoff through go-live and into steady-state support. No ticket queues, no hand-offs. Every enterprise customer assigned a named PM from day one.
PanTerra Pricing
All-Inclusive Enterprise Plans
PanTerra's pricing includes US-based support, dedicated onboarding PM, SmartBox file sharing with unlimited storage, Admin AI portal, and all core features. No surprise add-ons for enterprise capabilities.
Business Plus
Starting at $14.95/user/mo
unlimited calling, SMS, fax, SmartBox, HIPAA/BAA, 99.999% SLA, US-based support, CRM integrations
Professional
$20.95/user/mo
everything in Business Plus + Luna AI, unlimited SmartBox, webinars up to 1,000 users
Call Center
$29.95/user/mo
everything in Professional + skills-based routing, real-time analytics, queue management
Add-ons:
Luna AI Receptionist: $10/mo
Phone Number Reputation Management: $10/number/mo
US-based support included
Dedicated Project Manager included
SmartBox unlimited storage included
No per-location fees
Flexible enterprise terms
Ooma Pricing
Entry-Level Pricing, Add-On Model
Ooma offers lower entry pricing with month-to-month contracts. Enterprise features, APIs, and advanced capabilities require tier upgrades or separate purchases.
Essentials
$19.95/user/mo
basic business phone (verify current pricing)
Pro
$24.95/user/mo
enhanced features (verify current pricing)
Pro Plus
$29.95/user/mo
advanced features (verify current pricing)
Enterprise
Contact center — pricing not publicly listed
Month-to-month contracts available
Lower entry price point
Tier II/III support offshore
No dedicated onboarding PM
SmartBox unlimited storage included
SmartBox unlimited storage included
Multi-Site Policy
Set routing rules per location or apply enterprise-wide policies simultaneously
User Provisioning
Bulk-create users, assign extensions, set permissions — in minutes
Billing Per Location
Separate billing profiles per site, division, or franchise unit
Call Analytics
Real-time and historical reporting across every site and user
Emergency 911 Routing
E911 configured at the location level for full compliance
API Access
Integrate your CRM, ticketing, or HRIS into the platform natively
Proprietary Tier 4 Data Centers
No Hyperscaler Dependency
Redundant Backbone Architecture
PanTerra Networks Support
US-Based, Included
Every PanTerra customer gets US-based support staffed by engineers who understand enterprise phone systems. No tiers, no offshore routing, no premium support upsell.
Dedicated onboarding Project Manager, US-based, included
All support handled by US-based technical staff
No additional cost at any tier
Same team from onboarding through steady-state support
Engineers experienced with Avaya/Mitel/ShoreTel migrations
Ooma Support
Tier II/III: Offshore
Ooma's Tier II and Tier III support is located offshore in Manila. Theplatform is designed primarily for SMB and residential markets with simple small-office deployments.
Support model optimized for residential and small business customers
Tier II and Tier III technical support handled offshore (Manila)
Standard support handled offshore
Limited enterprise support infrastructure
Platform designed for straightforward SMB deployments without IT complexity
The Enterprise Gap: What Ooma Can't Deliver
Ooma's revenue is approximately 75% residential. That's not a criticism — it's a business model choice that shapes everything: product roadmap priorities favor consumer-friendly features over enterprise admin depth, support staffing is optimized for simpler residential issues (which is why Tier II/III is offshore in Manila), and hardware is pre-provisioned and locked because home users don't need self-provisioning. These are rational decisions fora residential VoIP company. They become limitations when enterprise organizations try to use the platform at scale.
No Self-Provisioning
Ooma phones are pre-provisioned and locked by Ooma. IT teams cannot self-provision devices, cannot bulk-configure settings, and cannot deploy open SIP devices. This works for 5-person offices. It breaks at enterprise scale.
No File Sharing Platform
Ooma has no equivalent to PanTerra's SmartBox. Organizations need a separate file sharing vendor (Dropbox, Box, Google Drive) and a separate authentication system. PanTerra includes unlimited file sharing with Single Sign-On.
No Multi-Location Billing
Ooma has limited multi-location capabilities. Organizations operating dozens or hundreds of locations cannot bill at franchise, corporate, or location level. PanTerra provides consolidated franchise billing with template-based provisioning and cross-location analytics.
No Enterprise API Access
API integrations are only available with Ooma's Enterprise Contact Center plan. Organizations on lower tiers cannot integrate CRM, ticketing, or HRIS systems. PanTerra provides enterprise API access across all tiers.
One Portal. Every Location.
Franchise operators and multi-location enterprises need centralized oversight without losing site-level control. PanTerra was designed with this exact use case in mind.
Consolidated Franchise Billing
Template-Based Provisioning
Cross-Location Analytics
PanTerra: Full HIPAA Certification
Natively HIPAA and HITECH certified across voice, video, messaging, fax, and file sharing — starting at $14.95/user/mo
Business Associate Agreement (BAA) available
Complete communications stack from a single vendor
Encrypted voice calls, video conferences, messaging, and file transfers
Audit logs and compliance reporting built into Admin AI portal
Use case: For healthcare organizations, PanTerra provides a complete HIPAA-compliant communications stack from a single vendor — voice, video, messaging, fax, and file sharing — with a single BAA. Ooma cannot match this at any price tier.
Ooma: No HIPAA Certification
No HIPAA certification documented
No Business Associate Agreement (BAA) available
Healthcare organizations must source HIPAA-compliant communications elsewhere
PanTerra Is the Right Fit If…
You have 50+ seats and complex call routing requirements
Your team previously managed an Avaya, Mitel, or ShoreTel PBX
You operate multiple locations or franchise units
US-based support is non-negotiable for your IT organization
Uptime and reliability are mission-critical to your business
You want a dedicated PM through onboarding — included, not extra
You need consolidated billing across locations or divisions
You need integrated file sharing, messaging, and collaboration in one platform
Hardware flexibility and self-provisioning capability matter to your IT team
HIPAA compliance is required for your organization
Ooma May Be a Fit If…
You're a small business (under 50 employees) with straightforward communications needs
You want month-to-month contracts with no long-term commitment
Lower entry pricing is your primary decision criterion
You're comfortable with offshore Tier II/III support
Deep admin control and enterprise configuration aren't priorities
You don't need integrated file sharing or collaboration storage
You're looking for bundled hardware with simple setup
Your business model is primarily residential or small office focused