25+
Years Building & Operating UCaaS
99.999%
Network Availability
30 Sec
US-Based Support Response
0
Hidden Add-On Charges
Built Different, By Design
Zoom built its brand around video conferencing and added a phone product in 2019. PanTerra has built and operated its own UCaaS platform since 2001 — phone-first, owned end-to-end, with voice, video, messaging, file sharing, fax, contact center, and AI delivered from a single vendor that answers its own support line.
All-Inclusive Pricing
PanTerra publishes one transparent price that includes the core communications features your team needs — calling, video, messaging, SMS, MMS, business fax, SmartBox file sharing, and Streams.AI. With Zoom, the headline rate is competitive — but the real total cost of a complete UCaaS deployment depends on the plans, add-ons, support, AI, and contact center capabilities your business needs.
100% US-Based Support, Standard
Every PanTerra customer gets 24/7 US- based live support from the engineers who built the platform. 30-second response times. Included on every plan. Zoom buyers should verify which support channels, response times, and escalation paths are included before signing.
Native HIPAA & HITECH Certification
PanTerra's Streams.AI platform is natively HIPAA and HITECH certified across voice, video, messaging, contact center, SmartBox file sharing, and fax. BAAs are included at no extra cost. Zoom offers HIPAA-compliant configurations on eligible plans and products, but buyers should verify covered services, BAA terms, and whether secure file sharing requires a separate vendor.
Free White-Glove Onboarding
Every PanTerra deployment — from 10 seats to 500 — includes a dedicated Project Manager, Sales Engineer, and Local Number Porting team at no additional cost. Zoom Phone is designed as a self-onboarding product; complex implementations may require professional services or certified reseller support.
Enterprise File Sharing Included
SmartBox secure file sharing is included with every PanTerra plan and integrated with voice, messaging, and contact center workflows. Zoom Phone does not include native enterprise file sharing as part of the phone system, which can create additional vendor and BAA requirements for regulated teams.
AI Built Around Business Calls
PanTerra's Streams.AI delivers call summaries, action items, real-time transcription, and Luna AI Receptionist as platform capabilities built around business communications. Zoom AI Companion is strong for meeting productivity, but buyers should verify plan eligibility, usage terms, and whether advanced or cross-platform AI requires additional packaging.
What $17.50/user Actually Buys with PanTerra
Unlimited business calling, voice, and video.
Unlimited business SMS and MMS — no caps, no overages.
Business fax included — no per-page charges.
SmartBox secure file sharing included.
Streams.AI included — call summaries, action items, real-time transcription.
Streams.AI for Microsoft Teams included in Business Plus.
24/7 US-based live support from engineers — 30-second response.
Free white-glove onboarding — dedicated PM, Sales Engineer, and LNP team.
99.99% uptime on every plan.
Native HIPAA / HITECH certification, BAA included at no extra cost.
Add Luna AI Receptionist for $10/month — unlimited virtual receptionists
Add Contact Center AI as a transparently priced integrated license
SmartBand SD-WAN and MPLS available as optional managed connectivity add-ons
Reputation Management built into Streams.AI as a native add-on
What $15/user Actually Buys with Zoom Phone
No Workplace bundle — buyers should evaluate whether Phone alone covers their workflows their users need.
Advanced cross-platform AI may require Custom AI
Companion add- on packaging.
AI feature availability, usage terms, and requirements vary by plan and package.
No native enterprise file sharing as part of Zoom Phone.
Zoom Virtual Agent Receptionist is available, but buyers should verify packaging setup and dependencies.
No contact center included — Zoom Contact Center is a separate product/license.
No native SD-WAN or MPLS — managed connectivity is the customer's responsibility.
Complex deployments may require professional services or certified reseller support.
HIPAA compliance and BAA coverage should be verified before signing.
Support channels and response times vary by plan and package.
Reputation management not offered — requires separate vendor.
PanTerra Networks Support
US-Based, Included
Every PanTerra customer gets US-based 24/7 support from engineers who built the platform. 30-second response times. No tiers, no offshore routing, no premium support upsell.
US-based engineers, 24/7/365
30-second response time, every call
Included at every plan tier — no upgrade required
Direct escalation to engineering when needed
HIPAA-trained support for regulated industries
Zoom Phone Support
Gated by Plan & Reseller
Zoom's support model is structured around tiers, account type, and channel relationship. Buyers should verify which channels are included and when live support is available..
Standard support channels vary by plan
Phone support may require premium upgrades
Mid-market customers may work through resellers
Self-service knowledge base is excellent for DIY
G2 reviews cite tiered support and resolution delays
PanTerra: Native HIPAA & HITECH Certification
PanTerra is natively HIPAA and HITECH certified across the entire Streams.AI platform. Voice, video, messaging, SMS, contact center, fax, and SmartBox file sharing — all covered. BAAs are included as a standard part of the service agreement at no additional cost.
HIPAA & HITECH certified across the entire platform
BAA included at no extra cost — every customer, every plan
Coverage includes fax for PHI and SMS for patient communications
SmartBox secure file sharing covered for clinical document exchange
Single vendor, single BAA, single compliance surface
Zoom Phone: HIPAA-Ready, But More Modular
Zoom offers HIPAA-compliant configurations for eligible plans. BAAs are available, but buyers should confirm coverage. Zoom Phone does not include native enterprise file sharing, so regulated teams may need a separate file sharing vendor and additional BAA coverage.
HIPAA configuration and BAA coverage should be verified
Some collaboration features may be disabled for compliance
Zoom Phone does not include native enterprise file sharing
Multi-vendor compliance can increase audit complexity
Healthcare organizations may need to manage multiple BAAs
Luna AI Receptionist — $10/month
Add unlimited virtual receptionists to any PanTerra plan for $10 per month plus $0.20 per minute. Luna handles inbound calls 24/7, qualifies leads, and routes intelligently.
Streams.AI for Microsoft Teams —Included
The Streams.AI Microsoft Teams App brings PanTerra's full UCaaS capability set — calling, SMS, MMS, voicemail, fax, and AI — natively inside the Microsoft Teams interface.
AI Built Into the Communications Workflow
PanTerra's Streams.AI keeps the AI conversation centered on the business phone system itself: call summaries, transcription, routing, reception, and contact center use cases.
AI Without the Plan-Tier Tax
PanTerra's AI capabilities are included or transparently priced as low-cost add-ons, helping teams plan UCaaS and AI workflows with fewer surprises.
PanTerra Is the Right Fit If…
You have 20+ seats and need a complete UCaaS platform on day one.
You operate in a HIPAA-regulated industry like healthcare or legal.
Pricing transparency and predictable renewals matter.
US-based 24/7 live support with a 30-second response is non-negotiable.
You want free white-glove onboarding with a dedicated team included.
You need integrated contact center, file sharing, and fax capabilities.
You want one vendor for your entire communications stack.
Zoom Phone May Be a Fit If...
Your organization has already standardized on Zoom Meetings.
Your IT team prefers self-serve, DIY platform provisioning.
Your AI use case is meeting notetaking and usage is within the
monthly cap.
Your primary need is global calling coverage in 40+ countries.
You are working with a strong certified Zoom reseller for support.
Enterprise file sharing alongside your phone system is not a requirement.