Built Different, By Design
PanTerra made a deliberate choice: serve mid-market and enterprise customers exceptionally well inthe United States, rather than everyone adequately.
Privately Held. Focused.
PanTerra isn't chasing quarterly earnings or investor pressure. As a privately held company, every product decision is made around what enterprise customers actually need — not what drives mass-market signups.
100% US-Based Support & Onboarding
Every support call, every onboarding session — handled by US-based engineers who understand enterprise deployments. Not an offshore call center, and not an upsell. Nextiva's support is not US-based, and their onboarding services are delivered through offshore implementation teams as paid add-ons depending on deployment size.
Enterprise Admin Portal
If your team ever managed an Avaya, Mitel, or ShoreTel PBX, you'll feel at home. PanTerra's Admin AI portal gives IT the depth of control your organization requires — everything unified under Single Sign-On. Nextiva requires separate apps for Analytics, Reporting, and Call Center management, with faxing handled via a separate portal requiring separate login.
Franchise & Multi-Site Management
Manage billing, provisioning, and communications across dozens or hundreds of franchise locations from a single portal — with consolidated reporting and site-level control.
Tier 4 Data Center Infrastructure
PanTerra's infrastructure is built across multiple Tier 4 data centers in the United States. No AWS, no Azure, no Google Cloud — no shared-tenant cloud outages dragging down your phone system.
Dedicated Project Manager
Every deployment includes a dedicated US- based Project Manager who owns your implementation from kickoff through go-live. No ticket queues, no hand-offs. Nextiva charges separately for onboarding as a paid add-on based on user count and location complexity.
"Nextiva simply couldn't support the way our business is structured. As a private equity firm managing multiple healthcare franchise brands, we needed each location to operate as its own independent phone system — with its own settings, users, and call flows — while still giving our corporate IT team centralized visibility and control across all of them. That's not something Nextiva was built to handle. PanTerra got it immediately."
Director of IT Operations
Leading Healthcare Private Equity Firm
Avaya Call Manager Replication
Replicate your existing Avaya Communication Manager call routing, hunt groups, and ACD configurations with familiar administrative controls in the cloud
Vector Directory Number (VDN) Mapping
Seamlessly map your Avaya VDN structures to PanTerra's cloud-native routing engine — no complex re-engineering required
Station Extension Migration
Preserve your existing extension plan and user assignments. Bulk import thousands of stations with complete profile data
CMS-Level Reporting
Get the same depth of call center analytics you had with Avaya CMS — real-time monitoring, historical reports, and agent performance metrics
Site Administration Hierarchy
Maintain your distributed administration model with per-site admin controls that mirror your Avaya site administrator structure
J-Series Phone Replacement
Modern cloud-native endpoints with feature parity to your legacy Avaya J100/J179 deployment — or bring your own device
MiVoice Feature Mapping
Direct feature-to-feature mapping from your Mitel MiVoice (3300) system — ACD paths, hunt groups, call rerouting, and day/night modes replicated in PanTerra
COS & COR Management
Class of Service and Class of Restriction structures migrate seamlessly — maintain your existing user privilege model without rebuilding from scratch
Speed Call & System Directory
Preserve your organization's speed dial lists and centralized directories. Users retain familiar shortcuts and contact access post-migration
Music on Hold & Announcements
Upload your existing MoH audio and IVR prompts directly into PanTerra — no need to re-record or re-license existing voice assets
Multi-Tenant ESM Control
If you managed multiple tenants via Mitel ESM, PanTerra's enterprise portal provides equivalent multi-entity administration with superior visibility
MiCollab Replacement
PanTerra's unified client delivers collaboration features comparable to MiCollab — softphone, chat, presence, conferencing — without per- user licensing complexity
Workgroup & Call Queue Replication
Your ShoreTel workgroup configurations migrate directly to PanTerra hunt groups and ACD queues — preserving agent assignments, routing logic, and overflow behavior
ShoreWare Director Familiarity
PanTerra's Admin Portal mirrors the intuitive design philosophy ShoreTel users appreciate — drag-and-drop call flows, visual routing, and straightforward configuration
Distributed Voicemail Migration
Preserve user voicemail boxes and greetings during migration. No lost messages, no re-recording — seamless voicemail continuity for every user
Branch Office Simplification
Eliminate on-premise ShoreGear switches at remote sites. PanTerra's cloud architecture delivers distributed features without distributed hardware
Operator Console Replacement
Full-featured attendant console with call park, transfer, directory lookup, and presence monitoring — everything your receptionists relied on with ShoreTel
IP Phone Compatibility Options
Continue using compatible IP phones or upgrade to modern cloud endpoints — flexible migration path accommodates your hardware refresh timeline
Unified CM Feature Parity
Your Cisco Unified Communications Manager call processing rules translate to PanTerra's cloud platform — partitions, calling search spaces, route patterns preserved
Device Pool & Location Configuration
Replicate your CUCM device pool architecture with PanTerra's site- based policy management — maintain centralized control with location-aware routing
Translation Pattern Mapping
Your complex dial plan logic — translation patterns, route filters, digit manipulation — converts to PanTerra's cloud routing with expert migration assistance
UCCX Call Flow Migration
Contact center scripts and IVR call flows from Cisco UCCX rebuild in PanTerra's visual call flow designer — or integrate with Five9 for advanced CCaaS
AAR & SRST Replacement
PanTerra's cloud architecture eliminates the need for Automated Alternate Routing and Survivable Remote Site Telephony — built-in redundancy replaces complex failover design
Jabber Feature Upgrade
Replace Cisco Jabber with PanTerra's unified communications client — superior mobile experience, integrated video, and AI-powered features Jabber never delivered
PanTerra Networks Support
US-Based, Included
Every PanTerra customer gets US-based support staffed by engineers who understand enterprise phone systems. No tiers, no offshore routing, no premium support upsell.
Dedicated onboarding Project Manager, US-based, included
All support handled by US-based technical staff
No additional cost at any tier
Same team from onboarding through steady-state support
Engineers experienced with Avaya/Mitel/ShoreTel migrations
Nextiva Support
PAID ADD-ON, OFFSHORE
Nextiva's support services are delivered through offshore teams. Onboarding is offered as a paid add-on depending on deployment size.
24/7 customer support listed as included across all plans
Onboarding: paid add-on, not included by default
Standard support handled offshore
Implementation handled by offshore teams
Field notes: some users report difficulty resolving complex issues
One Portal. Every Location.
Franchise operators and multi-location enterprises need centralized oversight without losing site-level control. PanTerra was designed with this exact use case in mind.
PanTerra Is the Right Fit If...
You have 50+ seats and complex call routing requirements
Your team previously managed an Avaya, Mitel, or ShoreTel PBX
You operate multiple locations or franchise units
US-based support is non-negotiable for your IT organization
Uptime and reliability are mission-critical to your business
You want a dedicated PM through onboarding — included, not
You need consolidated billing across locations or divisions
You're evaluating Microsoft Teams integration with AI capabilities
Nextiva May Be a Fit If...
You're a smaller SMB with straightforward communications needs
You're comfortable with offshore support and paid onboarding add-ons
Deep admin control and enterprise configuration aren't priorities
You're willing to work across multiple separate apps for analytics
Strong brand recognition matters in your vendor selection process
You can leverage their channel presence and free phone promotions