STREAMS AI ADD-ON

Call Transcription & Summary

Live transcripts during every call and meeting, and an AI summary the moment it ends. Built right into Streams AI.

Contact sales for pricing

See how it works

Screenshot — legacy app_ Call Summary & Transcript, AI Summary tab

WHAT YOU GET

Every call and meeting, captured and summarized

Live transcription

See the conversation in text as it happens, with speaker labels and timestamps. It works on phone calls and Connect meetings.

AI summaries

When the call or meeting ends, an AI summary lays out the key discussion points and action items.

Searchable history

Summaries are saved in Streams AI and the text is searchable, so you can find what was said without replaying the recording.

HOW IT WORKS

Built into the calls and meetings you already run

Screenshot — legacy app_ Live Transcript panel during a call

Phone calls

Turn on live transcription from the in-call controls.

Get a summary with call details, participants, key discussions, and action items.

Open the full transcript and click any line to jump the recording to that moment.

Find every summary in Phone > Summaries, Recents, and Recordings.

Connect meetings

Read the live transcript beside chat while the meeting runs.

Get an AI meeting summary as soon as the meeting ends.

Turn it on for one meeting, or make it your default.

Find the summary, transcript, and recording together in Past Meetings.

PLANS

Two plans. One shared pool of minutes.

Choose Standard or Pro for each user. Every user’s included minutes go into one pool for the whole account.

Standard

1,200

minutes per user, per month

20 hours of calls and meetings

Pro

6,000

minutes per user, per month

100 hours of calls and meetings

Minutes are pooled across the whole account, not locked to each user.

Phone calls and Connect meetings draw from the same pool.

Usage beyond the pool is billed per minute.

Both plans include the same features.

Contact sales for pricing

FAQ

Questions, answered

Do calls need to be recorded?

No. Call recording is separate and free. A summary works on its own; when a call is also recorded, the recording plays in the same view.

Is voicemail transcription part of this add-on?

No. Voicemail transcription is a separate Streams AI feature.

Do Connect meetings use the same minutes?

Yes. Phone calls and Connect meetings draw from the same account-wide pool.

Can we turn it on for only some users?

Yes. Admins turn it on per user and choose Standard or Pro, one at a time or for several users at once. It is not available for common seats, virtual extensions, or shared lines.

What happens if we use more than our pool?

Minutes beyond the pool are billed per minute across the account. Your PanTerra sales rep can walk you through the rate.

Can summaries be edited or shared?

Summaries and transcripts are read-only. Users can copy them, email them to their own address, or download them as a text file.

STREAMS AI ADD-ON

Call Transcription & Summary

WHAT YOU GET

Every call and meeting, captured and summarized

Live transcription

AI summaries

Searchable history

HOW IT WORKS

Built into the calls and meetings you already run

Phone calls

Connect meetings

PLANS

Two plans. One shared pool of minutes.

Standard

1,200

minutes per user, per month

Pro

6,000

minutes per user, per month

FAQ

Questions, answered

Do calls need to be recorded?

Is voicemail transcription part of this add-on?

Do Connect meetings use the same minutes?

Can we turn it on for only some users?

What happens if we use more than our pool?

Can summaries be edited or shared?

CONTACT SALES

Get pricing for your team