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Customer Engagement Analytics: The $1M Metric You Miss

By Shawn Boehme  On Feb 23, 2026 7:00:03 AM
Customer engagement analytics can surface churn risk weeks earlier than traditional lagging...
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How Voice Architecture Determines Teams Phone Continuity

By Shawn Boehme  On Feb 18, 2026 7:00:03 AM
Microsoft Teams Phone is tightly coupled with the Microsoft Teams platform. When the platform...
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Microsoft Teams Phone Operations: What IT Teams Actually Manage

By Shawn Boehme  On Feb 16, 2026 7:00:00 AM
Operating Microsoft Teams Phone fundamentally changes how IT teams manage voice services. Instead...
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